SysAid vs Vivantio

Struggling to choose between SysAid and Vivantio? Both products offer unique advantages, making it a tough decision.

SysAid is a Network & Admin solution with tags like ticketing, asset-management, reporting, monitoring, itsm.

It boasts features such as Incident management, Problem management, Change management, Service catalog, Knowledge base, Asset management, SLA management, Reporting and analytics and pros including Comprehensive ITSM features, Easy to use interface, Strong automation capabilities, Good mobile device support, Integrates with many third-party apps.

On the other hand, Vivantio is a Business & Commerce product tagged with help-desk, asset-management, project-management, itsm.

Its standout features include IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics, and it shines with pros like Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

SysAid

SysAid

SysAid is an IT service management software that helps organizations manage IT infrastructure, assets, service requests and changes. It includes ticketing, asset management, reporting and monitoring capabilities.

Categories:
Network & Admin It Service Management
ticketing asset-management reporting monitoring itsm

SysAid Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Service catalog
  5. Knowledge base
  6. Asset management
  7. SLA management
  8. Reporting and analytics

Pricing

  • Subscription-Based
  • Per Technician
  • Per Asset

Pros

Comprehensive ITSM features

Easy to use interface

Strong automation capabilities

Good mobile device support

Integrates with many third-party apps

Cons

Can be complex for smaller organizations

Limited custom reporting

Weak project management features

Steep learning curve initially

Vivantio

Vivantio

Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Categories:
Business & Commerce It Service Management
help-desk asset-management project-management itsm

Vivantio Features

  1. IT service desk & ticketing
  2. Asset management
  3. Change management
  4. Project management
  5. Knowledge base
  6. Reporting & analytics

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Flexible pricing options

Robust feature set for ITSM

Cloud-based for anytime, anywhere access

Customizable workflows and forms

Strong mobile device support

Cons

Can be complex for smaller businesses

Limited native integrations with third-party apps

Requires training time to fully leverage features

Support and implementation services cost extra