tawk.to vs LiveZilla

Struggling to choose between tawk.to and LiveZilla? Both products offer unique advantages, making it a tough decision.

tawk.to is a Online Services solution with tags like chat, live-chat, customer-support.

It boasts features such as Real-time messaging, Customizable widgets, Visitor analytics, Multi-agent support, File sharing, Canned responses, Mobile app, Third-party integrations and pros including Free basic plan, Easy to set up, No downloads required, Customizable interface, Good for small businesses.

On the other hand, LiveZilla is a Social & Communications product tagged with chat, live-chat, customer-support, messaging.

Its standout features include Unlimited agents, File transfers, Typing indicators, Canned responses, Custom APIs, Real-time visitor monitoring, Chat transfer, Customizable interface, Multilingual support, and it shines with pros like Open source and free, Highly customizable, Good selection of features, Active development community, Works well for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

tawk.to

tawk.to

tawk.to is a free live chat software that allows websites to talk to visitors in real-time. It's easy to set up with no downloads required, has customizable widgets, and provides visitor analytics.

Categories:
chat live-chat customer-support

Tawk.to Features

  1. Real-time messaging
  2. Customizable widgets
  3. Visitor analytics
  4. Multi-agent support
  5. File sharing
  6. Canned responses
  7. Mobile app
  8. Third-party integrations

Pricing

  • Freemium

Pros

Free basic plan

Easy to set up

No downloads required

Customizable interface

Good for small businesses

Cons

Limited features in free version

Can be slow at times

No video/voice calling

Limited customization in free plan


LiveZilla

LiveZilla

LiveZilla is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like unlimited agents, file transfers, typing indicators, canned responses, and custom APIs.

Categories:
chat live-chat customer-support messaging

LiveZilla Features

  1. Unlimited agents
  2. File transfers
  3. Typing indicators
  4. Canned responses
  5. Custom APIs
  6. Real-time visitor monitoring
  7. Chat transfer
  8. Customizable interface
  9. Multilingual support

Pricing

  • Open Source
  • Freemium

Pros

Open source and free

Highly customizable

Good selection of features

Active development community

Works well for small businesses

Cons

Can be difficult to setup and configure

Lacks some features of paid alternatives

Limited scalability for large businesses

Basic reporting capabilities