Tenstars vs Get Satisfaction

Struggling to choose between Tenstars and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Tenstars is a Business & Commerce solution with tags like reviews, analytics, reporting, customer-feedback.

It boasts features such as Review collection and consolidation from over 100 sources, Customizable review widgets and badges, Sentiment analysis and text analytics on reviews, Review response tools, Customizable analytics and reporting, Integration with popular CRM and helpdesk tools and pros including Saves time by automating review collection, Provides insights into customer sentiment, Enables businesses to easily respond to reviews, Customizable analytics and reports, Helps improve online reputation.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	Tenstars	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Tenstars

Description: Tenstars is a customer feedback and review management software that helps businesses collect, analyze, and respond to customer reviews across various platforms. It consolidates reviews from over 100 sources to provide insights through customized analytics and reporting.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

Tenstars Features

• Review collection and consolidation from over 100 sources
• Customizable review widgets and badges
• Sentiment analysis and text analytics on reviews
• Review response tools
• Customizable analytics and reporting
• Integration with popular CRM and helpdesk tools

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

Tenstars

Pros

• Saves time by automating review collection
• Provides insights into customer sentiment
• Enables businesses to easily respond to reviews
• Customizable analytics and reports
• Helps improve online reputation

Cons

• Can be complex for small businesses
• Review source limitations for free plan
• Steep learning curve
• May require IT involvement to set up

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

Tenstars

• Free
• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based