Tenstars
Tenstars is a customer feedback and review management software that helps businesses collect, analyze, and respond to customer reviews across various platforms. It consolidates reviews from over 100 sources to provide insights through customized analytics and reporting.
reviews
analytics
reporting
customer-feedback
Tenstars: Customer Feedback & Review Management Software
Customer feedback and review management software that collects, analyzes, and responds to customer reviews across various platforms, with customizable analytics and reporting.
What is Tenstars?
Tenstars is a robust customer feedback and review management platform designed to help businesses manage their online reputation and leverage customer feedback for growth. Here are some key features of Tenstars:
- Review listening - Tenstars consolidates customer reviews from over 100 online review sites like Google, Facebook, Yelp, TripAdvisor, etc. This gives a complete 360-degree view of a business's online reputation.
- Review response - The software enables businesses to respond to reviews publicly or privately to foster customer relationships.
- Analytics and reporting - With customizable analytics and dashboards, Tenstars provides actionable insights to identify strengths and areas of improvement.
- Review generation - It helps proactively generate positive reviews and manage review volumes by automatically sending review requests to customers.
- Integration - Tenstars integrates with popular platforms like Shopify, Square, Salesforce to sync review data.
- Multi-location management - For businesses managing multiple locations, it offers centralized reporting and analytics across all units.
With its comprehensive feature set optimized for multi-channel review management and analytics, Tenstars is a valuable software for customer-centric businesses to enable feedback-driven growth and success.
Tenstars Features
Features
- Review collection and consolidation from over 100 sources
- Customizable review widgets and badges
- Sentiment analysis and text analytics on reviews
- Review response tools
- Customizable analytics and reporting
- Integration with popular CRM and helpdesk tools
Pricing
- Free
- Subscription-Based
Pros
Saves time by automating review collection
Provides insights into customer sentiment
Enables businesses to easily respond to reviews
Customizable analytics and reports
Helps improve online reputation
Cons
Can be complex for small businesses
Review source limitations for free plan
Steep learning curve
May require IT involvement to set up
Official Links
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