Get Satisfaction vs Tenstars

Struggling to choose between Get Satisfaction and Tenstars? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Tenstars is a Business & Commerce product tagged with reviews, analytics, reporting, customer-feedback.

Its standout features include Review collection and consolidation from over 100 sources, Customizable review widgets and badges, Sentiment analysis and text analytics on reviews, Review response tools, Customizable analytics and reporting, Integration with popular CRM and helpdesk tools, and it shines with pros like Saves time by automating review collection, Provides insights into customer sentiment, Enables businesses to easily respond to reviews, Customizable analytics and reports, Helps improve online reputation.

Feature	Get Satisfaction	Tenstars
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Tenstars

Description: Tenstars is a customer feedback and review management software that helps businesses collect, analyze, and respond to customer reviews across various platforms. It consolidates reviews from over 100 sources to provide insights through customized analytics and reporting.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Tenstars Features

• Review collection and consolidation from over 100 sources
• Customizable review widgets and badges
• Sentiment analysis and text analytics on reviews
• Review response tools
• Customizable analytics and reporting
• Integration with popular CRM and helpdesk tools

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Tenstars

Pros

• Saves time by automating review collection
• Provides insights into customer sentiment
• Enables businesses to easily respond to reviews
• Customizable analytics and reports
• Helps improve online reputation

Cons

• Can be complex for small businesses
• Review source limitations for free plan
• Steep learning curve
• May require IT involvement to set up

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

Tenstars

• Free
• Subscription-Based