Tiledesk vs Chaskiq

Struggling to choose between Tiledesk and Chaskiq? Both products offer unique advantages, making it a tough decision.

Tiledesk is a Social & Communications solution with tags like chat, live-chat, chatbot, customer-support.

It boasts features such as Live chat, Chatbots, Knowledge base, Ticketing system, Team inbox, Real-time analytics and pros including Open source, Free basic plan available, Easy to integrate, Customizable interface, Multi-channel support.

On the other hand, Chaskiq is a Social & Communications product tagged with live-chat, email, messaging, customer-support.

Its standout features include Live Chat, Email Marketing, Help Desk, Knowledge Base, Conversation Funnels, Team Inboxes, Automation, Integrations, Custom Bots, Real-Time Analytics, and it shines with pros like Open source and self-hosted, Highly customizable, Good selection of features, Active development community, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Tiledesk

Tiledesk

Tiledesk is an open-source live chat and chatbot software for websites. It enables real-time customer support and automated conversations to improve customer experience.

Categories:
chat live-chat chatbot customer-support

Tiledesk Features

  1. Live chat
  2. Chatbots
  3. Knowledge base
  4. Ticketing system
  5. Team inbox
  6. Real-time analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Open source

Free basic plan available

Easy to integrate

Customizable interface

Multi-channel support

Cons

Limited features in free version

Can be complex for non-technical users

Limited customization in free plan


Chaskiq

Chaskiq

Chaskiq is an open-source alternative to Intercom, providing similar features for managing conversations with customers. It allows businesses to communicate with customers via live chat, email, and messaging platforms.

Categories:
live-chat email messaging customer-support

Chaskiq Features

  1. Live Chat
  2. Email Marketing
  3. Help Desk
  4. Knowledge Base
  5. Conversation Funnels
  6. Team Inboxes
  7. Automation
  8. Integrations
  9. Custom Bots
  10. Real-Time Analytics

Pricing

  • Open Source
  • Freemium
  • Custom Pricing

Pros

Open source and self-hosted

Highly customizable

Good selection of features

Active development community

Affordable pricing

Cons

Steeper learning curve than SaaS alternatives

Limited native integrations

Less polished UI than competitors

Lacks some advanced features of paid tools