TOPdesk ITSM vs Deskero

Struggling to choose between TOPdesk ITSM and Deskero? Both products offer unique advantages, making it a tough decision.

TOPdesk ITSM is a Business & Commerce solution with tags like itsm, ticketing, asset-management, cmdb.

It boasts features such as IT Service Desk, Asset Management, Change Management, Problem Management, Release Management, Knowledge Management, Customizable Service Request Forms, Automated Workflows, Reporting and Analytics and pros including Comprehensive ITSM functionality, Highly customizable to meet organizational needs, Automated workflows and task management, Integrated asset and configuration management, Robust reporting and analytics capabilities, Good mobile app for on-the-go access.

On the other hand, Deskero is a Business & Commerce product tagged with kanban, agile, project-management, sprints.

Its standout features include Kanban boards, Epics, Sprints, Assignments, Time tracking, Gantt charts, Resource management, Reporting, Integrations, and it shines with pros like Intuitive interface, Great for agile teams, Flexible boards, Robust features, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

TOPdesk ITSM

TOPdesk ITSM

TOPdesk ITSM is an IT service management software that helps organizations manage IT support tickets, assets, changes, problems, releases, and knowledge articles. It provides customizable service request forms, automated workflows, asset management, CMDB, reports, and more.

Categories:
Business & Commerce It Service Management
itsm ticketing asset-management cmdb

TOPdesk ITSM Features

  1. IT Service Desk
  2. Asset Management
  3. Change Management
  4. Problem Management
  5. Release Management
  6. Knowledge Management
  7. Customizable Service Request Forms
  8. Automated Workflows
  9. Reporting and Analytics

Pricing

  • Subscription-Based

Pros

Comprehensive ITSM functionality

Highly customizable to meet organizational needs

Automated workflows and task management

Integrated asset and configuration management

Robust reporting and analytics capabilities

Good mobile app for on-the-go access

Cons

Steep learning curve for new users

Relatively high cost compared to some alternatives

Limited out-of-the-box integrations with other tools

Customization can be complex and time-consuming

Deskero

Deskero

Deskero is a project management software designed for agile teams. It provides features like kanban boards, epics, sprints, and assignments to manage projects.

Categories:
Business & Commerce Project Management
kanban agile project-management sprints

Deskero Features

  1. Kanban boards
  2. Epics
  3. Sprints
  4. Assignments
  5. Time tracking
  6. Gantt charts
  7. Resource management
  8. Reporting
  9. Integrations

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Great for agile teams

Flexible boards

Robust features

Affordable pricing

Cons

Steep learning curve

Mobile app needs work

Limitations for large teams

Lacks advanced reporting