Upcall vs CallHippo

Struggling to choose between Upcall and CallHippo? Both products offer unique advantages, making it a tough decision.

Upcall is a Business & Commerce solution with tags like call-routing, ivr, call-recording, analytics, crm-integration, helpdesk-integration.

It boasts features such as Call routing and call center features, Call flows and IVRs, Call recording, Real-time analytics, Integrations with CRM and helpdesk tools and pros including Designed for small businesses, Comprehensive call center features, Integrations with popular business tools, Real-time analytics and reporting.

On the other hand, CallHippo is a Business & Commerce product tagged with phone-system, call-tracking, analytics.

Its standout features include Cloud-based phone system, Call routing, IVR menus, Call monitoring, Analytics, and it shines with pros like Easy to set up and use, Scalable, Affordable pricing, Good call quality, Detailed analytics and reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Upcall

Upcall

Upcall is a call routing and call center software designed for small businesses. It provides features like call flows, IVRs, call recording, real-time analytics, and integrations with CRM and helpdesk tools.

Categories:
call-routing ivr call-recording analytics crm-integration helpdesk-integration

Upcall Features

  1. Call routing and call center features
  2. Call flows and IVRs
  3. Call recording
  4. Real-time analytics
  5. Integrations with CRM and helpdesk tools

Pricing

  • Subscription-Based

Pros

Designed for small businesses

Comprehensive call center features

Integrations with popular business tools

Real-time analytics and reporting

Cons

Limited customization options

Pricing may be high for very small businesses

Potential learning curve for non-technical users


CallHippo

CallHippo

CallHippo is a cloud-based phone system and call tracking software for small businesses. It provides features like a virtual phone system, call routing, IVR menus, call monitoring, and analytics.

Categories:
phone-system call-tracking analytics

CallHippo Features

  1. Cloud-based phone system
  2. Call routing
  3. IVR menus
  4. Call monitoring
  5. Analytics

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable

Affordable pricing

Good call quality

Detailed analytics and reporting

Cons

Limited integration options

No video conferencing

Some limitations for larger businesses