User.com vs JivoChat

Struggling to choose between User.com and JivoChat? Both products offer unique advantages, making it a tough decision.

User.com is a Online Services solution with tags like user-testing, usability-testing, user-research, remote-testing, feedback.

It boasts features such as Remote user testing, Moderated and unmoderated user tests, First-click tests, Preference tests, 5-second tests, Design surveys, Access to a network of vetted research participants and pros including Comprehensive user research and testing platform, Ability to get feedback from real users during product development, Access to a network of vetted research participants, Supports a variety of test types (e.g., moderated, unmoderated, first-click, preference, 5-second, design surveys).

On the other hand, JivoChat is a Social & Communications product tagged with live-chat, chatbots, realtime, visitor-monitoring.

Its standout features include Real-time visitor monitoring, Chatbots, Emoji support, File sharing, Team inbox, Customizable chat widget, Visitor profiles, Canned responses, Mobile apps, Integrations, and it shines with pros like Easy to use interface, Comprehensive features, Good value for money, Great customer support, Customizable and flexible.

Feature	User.com	JivoChat
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

User.com

Description: User.com is a user research and usability testing platform that allows product teams to get feedback from real users during product development. It provides access to a network of vetted research participants to conduct moderated and unmoderated remote user tests, first-click tests, preference tests, 5-second tests, design surveys, and more.

JivoChat

Description: JivoChat is a live chat software that allows websites to communicate with visitors in real-time. It has features like real-time visitor monitoring, chatbots, emoji support, file sharing, and more.

Key Features Comparison

User.com Features

• Remote user testing
• Moderated and unmoderated user tests
• First-click tests
• Preference tests
• 5-second tests
• Design surveys
• Access to a network of vetted research participants

JivoChat Features

• Real-time visitor monitoring
• Chatbots
• Emoji support
• File sharing
• Team inbox
• Customizable chat widget
• Visitor profiles
• Canned responses
• Mobile apps
• Integrations

Pros & Cons Analysis

User.com

Pros

• Comprehensive user research and testing platform
• Ability to get feedback from real users during product development
• Access to a network of vetted research participants
• Supports a variety of test types (e.g., moderated, unmoderated, first-click, preference, 5-second, design surveys)

Cons

• Pricing may be higher than some alternatives
• Limited customization options for test designs
• Potential learning curve for users not familiar with user research methods

JivoChat

Pros

• Easy to use interface
• Comprehensive features
• Good value for money
• Great customer support
• Customizable and flexible

Cons

• Can be pricey for larger teams
• Mobile app lacks some desktop features
• Third-party integrations can be limited

Pricing Comparison

User.com

• Subscription-Based

JivoChat

• Freemium
• Subscription-Based