Userlike vs JivoChat

Struggling to choose between Userlike and JivoChat? Both products offer unique advantages, making it a tough decision.

Userlike is a Online Services solution with tags like live-chat, email-support, knowledge-base, analytics, customer-service.

It boasts features such as Live Chat, Email Support, Knowledge Base, Analytics, Chatbots, Team Inboxes, Canned Responses and pros including Easy to use interface, Multiple support channels, Customizable chat widgets, Detailed analytics and reports, Chatbot automation, Team collaboration features.

On the other hand, JivoChat is a Social & Communications product tagged with live-chat, chatbots, realtime, visitor-monitoring.

Its standout features include Real-time visitor monitoring, Chatbots, Emoji support, File sharing, Team inbox, Customizable chat widget, Visitor profiles, Canned responses, Mobile apps, Integrations, and it shines with pros like Easy to use interface, Comprehensive features, Good value for money, Great customer support, Customizable and flexible.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Userlike

Userlike

Userlike is a customer service software that provides live chat, email support, knowledge base, and analytics. It allows businesses to communicate with customers in real-time via chat widgets on their website.

Categories:
live-chat email-support knowledge-base analytics customer-service

Userlike Features

  1. Live Chat
  2. Email Support
  3. Knowledge Base
  4. Analytics
  5. Chatbots
  6. Team Inboxes
  7. Canned Responses

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Multiple support channels

Customizable chat widgets

Detailed analytics and reports

Chatbot automation

Team collaboration features

Cons

Limited features in basic plan

Can be pricey for larger teams

Chatbot building requires technical knowledge

Lacks phone support channel


JivoChat

JivoChat

JivoChat is a live chat software that allows websites to communicate with visitors in real-time. It has features like real-time visitor monitoring, chatbots, emoji support, file sharing, and more.

Categories:
live-chat chatbots realtime visitor-monitoring

JivoChat Features

  1. Real-time visitor monitoring
  2. Chatbots
  3. Emoji support
  4. File sharing
  5. Team inbox
  6. Customizable chat widget
  7. Visitor profiles
  8. Canned responses
  9. Mobile apps
  10. Integrations

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Comprehensive features

Good value for money

Great customer support

Customizable and flexible

Cons

Can be pricey for larger teams

Mobile app lacks some desktop features

Third-party integrations can be limited