UserTesting.com vs User Insights

Struggling to choose between UserTesting.com and User Insights? Both products offer unique advantages, making it a tough decision.

UserTesting.com is a Online Services solution with tags like user-testing, usability-testing, customer-feedback, qualitative-research.

It boasts features such as Remote user testing, Recruitment of target users, Video recordings of tests, Feedback and insights, Integration with prototypes, Task distribution and management, Data analysis and reporting and pros including Get feedback from real users, No need to bring users onsite, Scalable and fast testing, Detailed qualitative insights, Integration with popular tools, Managed recruitment and screening, Powerful analytics.

On the other hand, User Insights is a Online Services product tagged with user-research, analytics, heatmaps, recordings, surveys.

Its standout features include Session recordings, Heatmaps, Surveys, User segmentation, and it shines with pros like Gain insight into user behavior, Improve product experience, Identify pain points, Prioritize features.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserTesting.com

UserTesting.com

UserTesting.com is a remote user research platform that allows you to get video recordings of real people testing your website, app, or prototype. You describe your target audience and post a test, and UserTesting finds participants that match your requirements and records them completing tasks and providing feedback.

Categories:
Online Services User Research
user-testing usability-testing customer-feedback qualitative-research

UserTesting.com Features

  1. Remote user testing
  2. Recruitment of target users
  3. Video recordings of tests
  4. Feedback and insights
  5. Integration with prototypes
  6. Task distribution and management
  7. Data analysis and reporting

Pricing

  • Subscription-Based

Pros

Get feedback from real users

No need to bring users onsite

Scalable and fast testing

Detailed qualitative insights

Integration with popular tools

Managed recruitment and screening

Powerful analytics

Cons

Can be expensive at high testing volumes

Less control over test environment

No automated pass/fail metrics

Qualitative data requires analysis

Limited demographics in testing panel

Time intensive test creation

Steep learning curve

User Insights

User Insights

User Insights is a user research and analytics platform that helps product teams understand user behavior through session recordings, heatmaps, surveys, and user segmentation.

Categories:
Online Services Analytics
user-research analytics heatmaps recordings surveys

User Insights Features

  1. Session recordings
  2. Heatmaps
  3. Surveys
  4. User segmentation

Pricing

  • Subscription-Based

Pros

Gain insight into user behavior

Improve product experience

Identify pain points

Prioritize features

Cons

Can be expensive for large teams

Setup and configuration can be complex

May require developer resources to integrate

Privacy concerns around session recordings