UserVoice vs FEEDBACKdeck

Struggling to choose between UserVoice and FEEDBACKdeck? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, FEEDBACKdeck is a Ai Tools & Services product tagged with user-testing, prototyping, user-experience.

Its standout features include Create interactive prototypes, Recruit test participants, Facilitate remote user tests, Record test sessions, Analyze test results, Generate actionable insights, and it shines with pros like Easy to create prototypes, Built-in recruitment tools, Support for remote testing, Session recording and analytics, Visual reporting.

Feature	UserVoice	FEEDBACKdeck
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Ai Tools & Services

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

FEEDBACKdeck

Description: FEEDBACKdeck is a user research and usability testing software that allows you to easily create prototypes, conduct remote user tests, analyze feedback, and generate actionable insights. It provides tools to create interactive prototypes, recruit test participants, facilitate remote tests, record sessions, analyze results, and share findings.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

FEEDBACKdeck Features

• Create interactive prototypes
• Recruit test participants
• Facilitate remote user tests
• Record test sessions
• Analyze test results
• Generate actionable insights

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

FEEDBACKdeck

Pros

• Easy to create prototypes
• Built-in recruitment tools
• Support for remote testing
• Session recording and analytics
• Visual reporting

Cons

• Steep learning curve
• Limited integrations
• No support for moderated tests
• Can be pricey for small teams

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

FEEDBACKdeck

• Subscription-Based