UserVoice vs GetSmily

Struggling to choose between UserVoice and GetSmily? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, GetSmily is a Business & Commerce product tagged with ticketing, live-chat, knowledge-base, analytics, customer-support.

Its standout features include Ticketing, Live Chat, Knowledge Base, Analytics, and it shines with pros like Improves customer satisfaction, Increases agent productivity, Provides insights into customer needs, Streamlines support workflows.

Feature	UserVoice	GetSmily
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

GetSmily

Description: GetSmily is a customer service software that helps companies provide exceptional support to their customers. It offers features like ticketing, live chat, knowledge base, and analytics to streamline customer communications.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

GetSmily Features

• Ticketing
• Live Chat
• Knowledge Base
• Analytics

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

GetSmily

Pros

• Improves customer satisfaction
• Increases agent productivity
• Provides insights into customer needs
• Streamlines support workflows

Cons

• Can be expensive for small businesses
• Requires training for agents
• Integration with other tools may be limited
• Reporting functionality could be better

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

GetSmily

• Subscription-Based