UserVoice vs Productboard

Struggling to choose between UserVoice and Productboard? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Productboard is a Business & Commerce product tagged with roadmapping, idea-management, release-planning, user-insights.

Its standout features include Roadmap management, Idea management, User feedback collection, Prioritization, Release planning, and it shines with pros like Intuitive UI, Robust feature set, Integrations with other tools, Customizable workflows.

Feature	UserVoice	Productboard
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Productboard

Description: Productboard is a product management software that helps teams manage and prioritize product roadmaps. It provides features like idea management, roadmapping, release planning, and user insights.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Productboard Features

• Roadmap management
• Idea management
• User feedback collection
• Prioritization
• Release planning

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Productboard

Pros

• Intuitive UI
• Robust feature set
• Integrations with other tools
• Customizable workflows

Cons

• Can be pricey for small teams
• Steep learning curve initially
• Mobile app lacks some functionality

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

Productboard

• Subscription-Based