UserVoice vs Responster

Struggling to choose between UserVoice and Responster? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Responster is a Business & Commerce product tagged with survey, form-builder, analytics, feedback.

Its standout features include Drag-and-drop survey builder, Customizable themes, Real-time response analytics, Integrations with Salesforce, MailChimp, Slack, Skip logic and branching, Custom reporting, Anonymous survey links, Multi-language support, and it shines with pros like Intuitive interface, Great for gathering customer feedback, Robust analytics and reporting, Good value for money, Great customer support.

Feature	UserVoice	Responster
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Responster

Description: Responster is a survey and form building software that allows users to easily create online surveys, questionnaires, polls and forms to collect feedback and data. It has drag and drop form building, customizable themes, real-time response analytics and integrates with popular software like Salesforce, MailChimp, and Slack.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Responster Features

• Drag-and-drop survey builder
• Customizable themes
• Real-time response analytics
• Integrations with Salesforce, MailChimp, Slack
• Skip logic and branching
• Custom reporting
• Anonymous survey links
• Multi-language support

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Responster

Pros

• Intuitive interface
• Great for gathering customer feedback
• Robust analytics and reporting
• Good value for money
• Great customer support

Cons

• Can be pricey for smaller businesses
• Advanced features require higher tier plans
• Mobile app could be better
• Occasional bugs

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

Responster

• Freemium
• Subscription-Based