UserVoice vs Responster

Struggling to choose between UserVoice and Responster? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Responster is a Business & Commerce product tagged with survey, form-builder, analytics, feedback.

Its standout features include Drag-and-drop survey builder, Customizable themes, Real-time response analytics, Integrations with Salesforce, MailChimp, Slack, Skip logic and branching, Custom reporting, Anonymous survey links, Multi-language support, and it shines with pros like Intuitive interface, Great for gathering customer feedback, Robust analytics and reporting, Good value for money, Great customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially

Responster

Responster

Responster is a survey and form building software that allows users to easily create online surveys, questionnaires, polls and forms to collect feedback and data. It has drag and drop form building, customizable themes, real-time response analytics and integrates with popular software like Salesforce, MailChimp, and Slack.

Categories:
Business & Commerce Survey & Form Building
survey form-builder analytics feedback

Responster Features

  1. Drag-and-drop survey builder
  2. Customizable themes
  3. Real-time response analytics
  4. Integrations with Salesforce, MailChimp, Slack
  5. Skip logic and branching
  6. Custom reporting
  7. Anonymous survey links
  8. Multi-language support

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Great for gathering customer feedback

Robust analytics and reporting

Good value for money

Great customer support

Cons

Can be pricey for smaller businesses

Advanced features require higher tier plans

Mobile app could be better

Occasional bugs