UserVoice vs UserReport

Struggling to choose between UserVoice and UserReport? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, UserReport is a Business & Commerce product tagged with user-research, feedback, surveys, nps, session-recordings.

Its standout features include User Feedback Capture, Session Recording, NPS Surveys, Consolidated User Data, Reporting and Analytics, and it shines with pros like Comprehensive user research and feedback platform, Ability to capture feedback through multiple channels, Consolidated user data for easy analysis, Customizable surveys and feedback forms.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially

UserReport

UserReport

UserReport is a user research and feedback software that allows product teams to capture feedback from users through surveys, NPS scores, session recordings, and more. It consolidates all user data in one platform for easy analysis.

Categories:
Business & Commerce User Research
user-research feedback surveys nps session-recordings

UserReport Features

  1. User Feedback Capture
  2. Session Recording
  3. NPS Surveys
  4. Consolidated User Data
  5. Reporting and Analytics

Pricing

  • Subscription-Based

Pros

Comprehensive user research and feedback platform

Ability to capture feedback through multiple channels

Consolidated user data for easy analysis

Customizable surveys and feedback forms

Cons

Can be expensive for smaller teams

Limited integration options with other tools

Learning curve for setting up and configuring the platform