Vmware Horizon vs Zammad

Vmware Horizon

Description: Vmware Horizon is a virtual desktop infrastructure (VDI) and digital workspace platform that delivers virtualized or remote desktops and applications. It allows users to access desktops and apps from any device while data is kept secure in the data center.

Type: software

Zammad

Description: Zammad is an open-source helpdesk and customer support system. It features ticket management, knowledge base, customer portal, and integrations with various other business systems. Zammad aims to provide an affordable alternative to expensive commercial systems with similar functionality.

Type: software

Pricing: Open Source

Vmware Horizon Features

• Desktop and application virtualization
• Unified endpoint management
• Secure access and data protection
• Scalability and high availability
• Integration with VMware ecosystem
• Support for multiple hypervisors and hardware

Zammad Features

• Ticketing system for managing customer support requests
• Knowledge base for self-service help
• Customer portal for account management
• SLA and escalation management
• Reporting and analytics
• Email piping and POP3/IMAP import
• REST API and webhooks
• Multi-channel support (email, social media, chat, etc)
• Customizable workflows
• Role-based access control
• Multi-language support
• Integration with LDAP, SAML, CalDAV

Vmware Horizon

• Not listed

Zammad

• Open Source