Zendesk Chat vs Hitsteps

Struggling to choose between Zendesk Chat and Hitsteps? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Hitsteps is a Business & Commerce product tagged with analytics, heatmaps, click-tracking, geolocation, custom-reports.

Its standout features include Heatmaps to see where visitors click, Click analytics to analyze visitor behavior, Device usage data to see traffic by device type, Geolocation tracking to identify visitor locations, Customizable reports, and it shines with pros like Very detailed visitor analytics, Many options for analyzing user behavior, Good for improving website conversion rates, Easy to use dashboard and reports.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.