Zendesk Chat vs Lemur Live Chat

Struggling to choose between Zendesk Chat and Lemur Live Chat? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Lemur Live Chat is a Social & Communications product tagged with chat, live-chat, customer-support, lead-generation.

Its standout features include Real-time chat, Team inbox, Visitor tracking, Chatbot integration, Customizable chat widget, Canned responses, Chat transcripts, Mobile support, Multilingual support, and it shines with pros like Easy to use interface, Detailed analytics and reports, Highly customizable, Mobile app for agents, Integrates with popular software.

Feature	Zendesk Chat	Lemur Live Chat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Lemur Live Chat

Description: Lemur Live Chat is a live chat software designed for websites to interact with visitors in real-time. It allows companies to chat with potential customers, provide support, qualify leads, and boost sales.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Lemur Live Chat Features

• Real-time chat
• Team inbox
• Visitor tracking
• Chatbot integration
• Customizable chat widget
• Canned responses
• Chat transcripts
• Mobile support
• Multilingual support

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Lemur Live Chat

Pros

• Easy to use interface
• Detailed analytics and reports
• Highly customizable
• Mobile app for agents
• Integrates with popular software

Cons

• Limited third-party integrations
• Can be pricey for larger teams
• Lack of advanced features like co-browsing

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Lemur Live Chat

• Subscription-Based