Zonka Feedback vs Get Satisfaction

Struggling to choose between Zonka Feedback and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Zonka Feedback is a Business & Commerce solution with tags like survey, analytics, reporting.

It boasts features such as Customizable surveys, Feedback widgets, Powerful analytics and reporting and pros including Easy to create and send surveys, Integrates with popular tools like Salesforce and Slack, Detailed analytics and reports.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	Zonka Feedback	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Zonka Feedback

Description: Zonka Feedback is a customer feedback and survey software that allows businesses to collect feedback across multiple channels, analyze results, and take action. It provides customizable surveys, feedback widgets, powerful analytics and reporting.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

Zonka Feedback Features

• Customizable surveys
• Feedback widgets
• Powerful analytics and reporting

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

Zonka Feedback

Pros

• Easy to create and send surveys
• Integrates with popular tools like Salesforce and Slack
• Detailed analytics and reports

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Steep learning curve initially

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

Zonka Feedback

• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based