What is Aivan.ai?
Aivan.ai is an artificial intelligence powered customer service platform designed to help businesses deliver faster, more efficient and exceptional customer service experiences. It utilizes advanced natural language processing (NLP) and deep learning capabilities to understand customer questions, requests, and conversations in detail.
Some of the key features of Aivan.ai include:
- Automated response suggestions - The AI analyzes customer inquiries and automatically suggests potential responses for agents. This speeds up response times and reduces human effort.
- Intent recognition - Recognizes and interprets customer intents, questions, topics and sentiment behind inquiries to promote better understanding.
- Knowledge base search - Automatically searches the company knowledge base and presents relevant articles to solve customer issues faster.
- Chatbot integration - Bots can be used for common inquiries to provide 24/7 self-service options to customers.
- Analytics and reporting - Provides insights into key customer service metrics like CSAT, average resolution times, frequent problems, etc. to drive improvement.
Overall, Aivan.ai combines the scalability and efficiency of AI with human insight and judgment to elevate customer experiences. It continuously learns from interactions to deliver better automated suggestions over time. The platform is designed for omnichannel customer service across channels like email, live chat, messaging apps and voice.