Amerigo
Amerigo: Customer Service Software
A customer service software that unifies support across multiple channels, improving team collaboration and providing excellent support.
What is Amerigo?
Amerigo is a cloud-based customer service software designed to help companies deliver exceptional customer support across multiple channels. It consolidates conversations from email, live chat, social media, and other sources into a unified inbox to improve collaboration and efficiency.
Key features of Amerigo include:
- Unified inbox to manage conversations from multiple channels
- Smart routing and assignment rules to get inquiries to the right agents
- Team collaboration tools like shared knowledge base and conversation history
- Automation capabilities for tasks like greetings, responses, and surveys
- Customizable service-level agreements (SLAs) and reports
- Omnichannel integrations with platforms like Shopify, Salesforce, and more
- Secure and reliable cloud infrastructure
With Amerigo, support teams can deliver fast, personalized service to each customer for better relationships and loyalty. It provides the tools to track performance and enhance processes over time. The software is designed for scalability to support customers of all sizes, from small businesses to large enterprises.
Amerigo Features
Features
- Omnichannel support
- SLA and priority management
- Conversation continuity
- Team collaboration
- Real-time analytics
- Customer satisfaction surveys
- Chatbot integration
- Knowledge base
- Multi-brand support
Pricing
- Subscription-Based
Pros
Cons
Official Links
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