AstraChat
AstraChat is an open-source, self-hosted web chat application. It allows real-time communication between website visitors and agents through live chat, video chat, and co-browsing.
AstraChat: Self-Hosted Web Chat Application
Open-source, real-time web chat with video chat and co-browsing capabilities for seamless visitor agent communication
What is AstraChat?
AstraChat is an open-source, self-hosted live chat and video chat software solution. It enables real-time communication between website visitors and support agents through features like live chat, audio/video calls, screen sharing, and visitor tracking.
Key features of AstraChat include:
- Live chat - Instant messaging between visitors and agents
- Video/voice calls - Audio and video communication
- Co-browsing - Agents can guide visitors by accessing their screens
- Visitor monitoring - See detailed visitor session information
- Customizable widget - Match chat box styling to your website design
- Agent roles - Assign permissions and features per agent
- Real-time analytics - Track chat metrics like wait times, conversion rates etc.
- Multilingual - Support multiple languages
- Third-party integrations - Connect to other business apps like CRM, helpdesk etc.
As AstraChat is self-hosted, you get full data ownership and customization. It can be installed on-premise or hosted on a server or virtual private cloud. The open-source license also makes it a cost-effective customer engagement solution.
AstraChat Features
Features
- Real-time messaging
- Video calling
- Screen sharing
- Customizable interface
- Third-party integrations
- Visitor tracking
Pricing
- Open Source
Pros
Open source
Self-hosted
Highly customizable
Secure encrypted chats
Active development community
Cons
Requires technical expertise to set up
Limited built-in features compared to SaaS options
Can be resource intensive to host yourself
Official Links
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