BitAsker

BitAsker is an open source alternative to Helpdesk software like Zendesk. It provides email ticketing, team collaboration, customer self-service, and knowledge base features in a simple, easy-to-use interface.

BitAsker alternatives ➤

What is BitAsker?

BitAsker is an open source help desk and shared mailbox software built to be an alternative to commercial options like Zendesk and Freshdesk. It provides a wide range of customer support and team collaboration features including:

Email ticketing - Customers can submit support requests via email which turn into tickets. Agents can manage tickets, communicate with customers, reassign tickets, etc.
Team inbox - A shared, group email inbox that allows multiple agents to manage incoming email support requests.
Customer self-service portal - Customers can browse knowledge base articles, submit tickets, track tickets without contacting an agent.
Knowledge base - Fully-featured portal to create and manage articles to serve as self-help content for customers.
Team collaboration - Agents can comment on tickets, share internal notes, @ mention each other.
Custom fields and tags for tickets - Add extra metadata and categorize tickets.
Ticket automation rules - Set up triggers and actions like auto-replies, status changes, field values, etc.
Lightweight, responsive interface - Made to work well across devices.
Open source (MIT) - Hosted on your own infrastructure so you own your data.

Overall, BitAsker provides a full-featured, self-hosted open source alternative to popular commercial help desk platforms. It focuses primarily on shared email inboxes, customer support ticketing, and customer self-service via knowledge base and portals.

Official Links

The Best BitAsker Alternatives

Top Apps like BitAsker

Slant, Reddit, Stack Overflow, Quora, Steemit, QueryHome, Raddle, Question2Answer, Stack Exchange, Bitfortip, AllAnswered are some alternatives to BitAsker.

Sugggest an alternative ❐

Slant

Slant is a crowdsourced technology recommendation platform designed to help people make informed decisions when choosing software, apps, and other technology products. The site allows users to research and compare alternatives side-by-side, reading pros, cons, and subjective opinions submitted by other community members.On each product page on Slant, there...

Reddit is a social news aggregation, web content rating, and discussion website. Registered members submit content to the site such as links, text posts, images, and videos which are then voted up or down by other members. Posts are organized by subject into user-created boards called "subreddits", which cover a...

Stack Overflow

Stack Overflow is one of the largest and most trusted online communities for developers to learn and share programming knowledge. Launched in 2008, it has become an indispensable resource in every developer's toolkit.The platform allows users to ask coding questions which are then answered and rated by a community of...

Quora

Quora is a popular online question-and-answer platform founded in 2009 by former Facebook employees Adam D'Angelo and Charlie Cheever. The website allows users to post questions on any topic, and receive answers from a community of experts and other knowledgeable users.Some key features of Quora include:Users can post questions...

Steemit

Steemit is a blockchain-based social media platform where anyone can earn rewards for creating and curating content. The platform uses its own cryptocurrency called Steem which has monetary value and can be traded on exchanges.On Steemit, users can post articles, photos, videos, and other content just like traditional social...

QueryHome

QueryHome is a cloud-based real estate software designed for individual real estate agents and small brokerages. It combines CRM, listing management, marketing tools, website building and other productivity solutions into one platform.Key features of QueryHome include:Built-in CRM to store contact details and track interactions with leads and clientsListing...

Raddle

Raddle is an open-source alternative to Reddit developed as a privacy-focused community discussion platform. As a Reddit alternative, Raddle does not show ads or track and profile its users' activity and data. It is developed by a non-profit organization with the goal of providing an ethical and liberating discussion platform...

Question2Answer

Question2Answer (Q2A for short) is an open source question and answer forum software written in PHP/MySQL that allows websites of any size to add their own Q&A platform. It is designed to be lightweight, customizable and simple to install and maintain.Some key features of Question...

Stack Exchange

Stack Exchange is a network of question-and-answer websites covering topics in diverse fields. It was created in 2008 and features over 175 community-driven sites where users can post questions and have them answered by other members of the community.Some of the most popular Stack Exchange sites include Stack Overflow for programming...

Bitfortip

Bitfortip is a microtasking and tipping website powered by bitcoin. It allows users to earn small amounts of bitcoin by completing simple tasks, providing helpful information, or offering good advice. The platform connects people who are willing to pay bitcoin, known as seekers, and people willing to earn bitcoin, known...

AllAnswered

AllAnswered is a cloud-based customer service software designed to help companies provide efficient and consistent support across multiple channels. It centralizes customer conversations from email, phone calls, chat, social media, and more into a unified workspace.Key features of AllAnswered include:Shared team inboxes - Assign conversations to the right...