An open source alternative to Zendesk with email ticketing, team collaboration and customer self-service features, all in a simple and easy-to-use interface.
BitAsker is an open source help desk and shared mailbox software built to be an alternative to commercial options like Zendesk and Freshdesk. It provides a wide range of customer support and team collaboration features including:
Overall, BitAsker provides a full-featured, self-hosted open source alternative to popular commercial help desk platforms. It focuses primarily on shared email inboxes, customer support ticketing, and customer self-service via knowledge base and portals.
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