BitAsker
BitAsker is an open source alternative to Helpdesk software like Zendesk. It provides email ticketing, team collaboration, customer self-service, and knowledge base features in a simple, easy-to-use interface.
helpdesk
ticketing
knowledge-base
selfservice
team-collaboration
BitAsker: Open Source Helpdesk Software
An open source alternative to Zendesk with email ticketing, team collaboration and customer self-service features, all in a simple and easy-to-use interface.
What is BitAsker?
BitAsker is an open source help desk and shared mailbox software built to be an alternative to commercial options like Zendesk and Freshdesk. It provides a wide range of customer support and team collaboration features including:
- Email ticketing - Customers can submit support requests via email which turn into tickets. Agents can manage tickets, communicate with customers, reassign tickets, etc.
- Team inbox - A shared, group email inbox that allows multiple agents to manage incoming email support requests.
- Customer self-service portal - Customers can browse knowledge base articles, submit tickets, track tickets without contacting an agent.
- Knowledge base - Fully-featured portal to create and manage articles to serve as self-help content for customers.
- Team collaboration - Agents can comment on tickets, share internal notes, @ mention each other.
- Custom fields and tags for tickets - Add extra metadata and categorize tickets.
- Ticket automation rules - Set up triggers and actions like auto-replies, status changes, field values, etc.
- Lightweight, responsive interface - Made to work well across devices.
- Open source (MIT) - Hosted on your own infrastructure so you own your data.
Overall, BitAsker provides a full-featured, self-hosted open source alternative to popular commercial help desk platforms. It focuses primarily on shared email inboxes, customer support ticketing, and customer self-service via knowledge base and portals.
BitAsker Features
Features
- Email ticketing
- Team collaboration
- Customer self-service
- Knowledge base
Pricing
- Open Source
Pros
Open source
Simple and easy to use interface
Provides core helpdesk features
Cons
Lacks some advanced features of paid solutions
Limited customization options
May require technical expertise to setup and manage
Official Links
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