AllAnswered
AllAnswered is a customer service software that helps companies manage customer questions, requests, and issues more efficiently. It provides shared inboxes, automation rules, canned responses, and reporting to streamline customer support across email, chat, phone, and social med
customer-support
shared-inboxes
automation
canned-responses
reporting
AllAnswered: Customer Service Software for Efficient Support
AllAnswered is a customer service software that helps companies manage customer questions, requests, and issues more efficiently. It provides shared inboxes, automation rules, canned responses, and reporting to streamline customer support across email, chat, phone, and social media.
What is AllAnswered?
AllAnswered is a cloud-based customer service software designed to help companies provide efficient and consistent support across multiple channels. It centralizes customer conversations from email, phone calls, chat, social media, and more into a unified workspace.
Key features of AllAnswered include:
- Shared team inboxes - Assign conversations to the right agents based on skills, availability, and workload.
- Automation rules - Automatically route, tag, prioritize, and respond to messages that meet certain criteria to save time.
- Canned response templates - Create pre-written responses to common questions to promote consistency.
- Customer management - Use contact profiles and history to personalize interactions.
- Performance analytics - Track metrics like response times, satisfaction scores, wait times to identify areas for improvement.
- Integrations - Connect to other tools like CRM, help desk, payroll and more to create an ecosystem.
- Mobile apps - Manage conversations on-the-go with native iOS and Android apps.
- Role-based access control - Manage permissions across teams and set information access policies.
- PCI/SOC 2 compliance - Data security measures to protect sensitive customer information.
Overall, AllAnswered consolidates all customer interactions into one place to help companies deliver efficient, consistent, and personalized service across channels.
AllAnswered Features
Features
- Shared Inboxes
- Automation Rules
- Canned Responses
- Reporting and Analytics
- Omnichannel Support (Email, Chat, Phone, Social Media)
Pricing
- Subscription-Based
Pros
Streamlines customer support across multiple channels
Automates repetitive tasks to improve efficiency
Provides comprehensive reporting and analytics
Integrates with various communication platforms
Cons
May have a learning curve for some users
Pricing can be on the higher end for smaller businesses
Limited customization options for advanced users
Official Links
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