AllAnswered

AllAnswered is a customer service software that helps companies manage customer questions, requests, and issues more efficiently. It provides shared inboxes, automation rules, canned responses, and reporting to streamline customer support across email, chat, phone, and social media.

AllAnswered alternatives ➤

What is AllAnswered?

AllAnswered is a cloud-based customer service software designed to help companies provide efficient and consistent support across multiple channels. It centralizes customer conversations from email, phone calls, chat, social media, and more into a unified workspace.

Key features of AllAnswered include:

Shared team inboxes - Assign conversations to the right agents based on skills, availability, and workload.
Automation rules - Automatically route, tag, prioritize, and respond to messages that meet certain criteria to save time.
Canned response templates - Create pre-written responses to common questions to promote consistency.
Customer management - Use contact profiles and history to personalize interactions.
Performance analytics - Track metrics like response times, satisfaction scores, wait times to identify areas for improvement.
Integrations - Connect to other tools like CRM, help desk, payroll and more to create an ecosystem.
Mobile apps - Manage conversations on-the-go with native iOS and Android apps.
Role-based access control - Manage permissions across teams and set information access policies.
PCI/SOC 2 compliance - Data security measures to protect sensitive customer information.

Overall, AllAnswered consolidates all customer interactions into one place to help companies deliver efficient, consistent, and personalized service across channels.

Official Links

Official Website
www.allanswered.com

The Best AllAnswered Alternatives

Top Apps like AllAnswered

Confluence, Reddit, Stack Overflow, Nuclino, Quora, Walling, SaidIt.net, Answeree, Experts Exchange, Fibery, Widget-Board, Notea, Askme, Coordino, Elfewhere, Solace, Codecall, asktopia, NALIJ, Boardest, KosisaMay, Shrtct, Curositi, BitAsker, Kuora, AnswerCart, Get Up Genie are some alternatives to AllAnswered.

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