Blizz
Blizz is a customer service software that allows companies to manage customer conversations across multiple channels like email, social media, live chat, etc. It helps track customer history, automate responses, route inquiries to the right agents, and analyze interaction data.
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conversations
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social-media
live-chat
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interaction-data
Blizz: Customer Service Software for Multi-Channel Management
Blizz is a customer service software that allows companies to manage customer conversations across multiple channels like email, social media, live chat, etc. It helps track customer history, automate responses, route inquiries to the right agents, and analyze interaction data.
What is Blizz?
Blizz is a cloud-based customer service software designed to help companies provide seamless omnichannel customer support. It allows organizations to manage all customer conversations whether via email, phone, social media, live chat, or self-service help center.
Key features of Blizz include:
- Unified inbox to manage customer inquiries from all channels in one place.
- Customer history tracking to see past interactions and provide contextual support.
- Auto assignment and routing rules to send inquiries to the right agents.
- Macros and canned responses to speed up response times.
- Self-service help center with AI search.
- Custom analytics to identify trends and areas of improvement.
- Integrations with CRM, email marketing, accounting tools and more.
- Omnichannel reporting to monitor performance across channels.
- Customizable interface to match company branding.
- Multi-level access controls and permissions.
- PCI and GDPR compliance to ensure security.
In summary, Blizz is an all-in-one customer service platform for modern, fast-growing companies that aim to deliver personalized and proactive support across web, social and mobile channels in order to drive customer loyalty and long-term growth.
Blizz Features
Features
- Omnichannel customer support
- Automated ticket management
- Shared inbox for team collaboration
- Customer history tracking
- Canned responses and AI-powered suggestions
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Streamlines customer service across multiple channels
Improves agent productivity and response times
Provides valuable customer interaction data and insights
Customizable to fit different business needs
Cons
Pricing can be expensive for small businesses
Limited integration options with other software
Steep learning curve for some users
Official Links
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