Bluetick.io
Bluetick.io is a customer service software that allows companies to track, prioritize, and resolve customer support tickets in one place. It includes features like shared inbox, SLA management, canned responses, and custom ticket workflows.
ticketing
helpdesk
customer-support
shared-inbox
sla-management
canned-responses
workflows
Bluetick.io: Customer Service Software
Bluetick.io is a customer service software that allows companies to track, prioritize, and resolve customer support tickets in one place. It includes features like shared inbox, SLA management, canned responses, and custom ticket workflows.
What is Bluetick.io?
Bluetick.io is a cloud-based customer service software designed to help companies provide efficient and personalized support across multiple channels. It centralizes all customer interactions into one shared inbox so agents get context about customers' previous issues and communications.
Key features of Bluetick.io include:
- Shared inbox - All emails, live chats, phone calls and social messages funnel into one collaborative inbox.
- SLA management - Set up service-level agreements (SLAs) and track response times with custom ticket workflows.
- Canned responses - Create preset replies to common questions to speed up response times.
- Ticket assignment - Assign tickets to individuals or teams and @mention colleagues to seek input.
- Custom workflows - Set up conditional logic to route different ticket types to the right agents.
- CRM integrations - Connect to popular CRMs like Salesforce, Zendesk and Freshdesk to track customer data.
- Reports and analytics - Gain insights into agent productivity, resolution times, and customer satisfaction.
- Mobile apps - Agents can manage tickets on the go via iOS and Android apps.
Overall, Bluetick.io combines shared inboxes, SLA monitoring, and customizable workflows to help operations teams collaborate to deliver exceptional customer experiences.
Bluetick.io Features
Features
- Shared inbox
- SLA management
- Canned responses
- Custom ticket workflows
Pricing
- Subscription-Based
Pros
Improves customer support response times
Centralized knowledge base
Multiple support channels
Customizable interface
Cons
Can be complex for smaller teams
Limited native reporting features
Third-party integrations cost extra
Official Links
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