Cashboard
Cashboard is a customer support software that allows companies to manage tickets, track SLAs, automate workflows, and provide omnichannel support. It offers shared inboxes, knowledge base, community forums, and analytics.
customer-support
ticketing
sla-tracking
knowledge-base
community-forums
analytics
Cashboard: Customer Support Software
Cashboard is a customer support software that allows companies to manage tickets, track SLAs, automate workflows, and provide omnichannel support. It offers shared inboxes, knowledge base, community forums, and analytics.
What is Cashboard?
Cashboard is a cloud-based customer support software designed to help companies deliver exceptional customer experiences. It provides a unified platform to manage customer queries coming from multiple channels like email, live chat, social media, phone calls etc.
Key features of Cashboard include:
- Shared team inboxes to collaborate on customer conversations
- SLA policies and automation to meet response time goals
- Knowledge base to document solutions for common issues
- Community forums for customers to find answers and help each other
- Powerful reporting and analytics to identify areas of improvement
- Native integrations with popular business apps like Salesforce, Slack etc.
- Omnichannel support - email, live chat, social media from one platform
- Mobile apps for agents to work on-the-go
Cashboard suits all types of businesses looking to deliver better, faster and more personalized customer support. Its intuitive interface makes it easy for agents to use without much training. With enterprise-grade security and scalability, it is trusted by leading companies across the globe.
Cashboard Features
Features
- Shared inboxes
- Knowledge base
- Community forums
- Analytics
- Ticket management
- SLA tracking
- Workflow automation
- Omnichannel support
Pricing
- Subscription-Based
Pros
Easy to use interface
Robust feature set
Good value for money
Scales well with business growth
Cons
Can be pricey for smaller teams
Mobile app needs improvement
Setup and configuration takes time
Official Links
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