What is Client Portal?
A client portal is a secure online platform that allows a business to share information and collaborate with its clients. It serves as a central hub for clients to access documents, track project status, make payments, submit requests, and more.
Key features of a client portal typically include:
- Document sharing - Share files, invoices, contracts etc. with clients
- Project management - Give clients visibility into project status and milestones
- Communication tools - Enable direct messaging between clients and the business
- Submission forms - Allow clients to submit requests, support tickets, applications
- Payment processing - Provide options for clients to make payments online
- News feed - Broadcast updates to clients in real-time
A client portal leads to improved client retention by facilitating transparent communication. It enhances efficiency for both clients and businesses by centralizing information sharing on one platform. This eliminates frustrating back-and-forth emails.
There are many software solutions in the market that enable creating branded, customized client portals. These solutions provide various levels of customization, security, integrations, and scalability to suit different business needs.