Ezylinc
Ezylinc is a customer service software that helps companies provide exceptional support across channels like email, chat, and social media. It offers features like shared team inboxes, service level agreements, custom workflows, omnichannel support, and reporting.
Ezylinc: Customer Service Software
Ezylinc is a customer service software that helps companies provide exceptional support across channels like email, chat, and social media. It offers features like shared team inboxes, service level agreements, custom workflows, omnichannel support, and reporting.
What is Ezylinc?
Ezylinc is a cloud-based customer service software designed to help companies provide efficient, high-quality support across multiple channels. Some key features of Ezylinc include:
- Shared team inboxes - Agents can collaborate on customer emails from a single, unified inbox.
- Multichannel support - Support customers via email, live chat, social media, help desk portals.
- Custom workflows - Automate repetitive processes with triggers and customizable workflows.
- SLA enforcement - Ensure service level agreements are met with rule-based assignments and notifications.
- Omnichannel routing - Intelligently route inquiries to the right agents based on skills, availability, and channel.
- Reporting and analytics - Gain insights with real-time and historical reports on agent productivity, resolution times, CSAT, and more.
Overall, Ezylinc aims to help customer service teams foster customer loyalty through personalized, omnichannel customer experiences. Its automation and collaboration capabilities allow agents to efficiently manage higher inquiry volumes with flexibility.
Ezylinc Features
Features
- Shared team inboxes
- Service level agreements
- Custom workflows
- Omnichannel support
- Reporting
Pricing
- Subscription-Based
- Custom Pricing
Pros
Improves customer satisfaction
Increases agent productivity
Unified workspace
Easy to use interface
Scalable
Cons
Can be expensive for small teams
Limited native integrations
Mobile app needs improvement
Setup and configuration can be complex
Official Links
Reviews & Ratings
Login to ReviewThe Best Ezylinc Alternatives
View all Ezylinc alternatives with detailed comparison →
Top Business & Commerce and Customer Service and other similar apps like Ezylinc
Here are some alternatives to Ezylinc:
Suggest an alternative ❐
VK
VK is a Russian online social media and social networking service based in Saint Petersburg. VK allows users to message each other, join groups and public pages, share and tag images, audio and video, and play browser-based games.VK was launched in 2006 as a Facebook-inspired social networking site. It quickly...
Couchsurfing
Couchsurfing is an online community that allows members to stay as a guest at someone's home instead of in a hotel when traveling. Couchsurfing aims to help foster cultural exchange and mutual respect between hosts and guests.When someone travels to a new place and needs a place to stay, they...
BeWelcome
BeWelcome is an open-source hospitality exchange and homestay network that connects travelers with hosts willing to offer free accommodation and local hospitality. Founded in 2007 as an alternative to the Couchsurfing platform, BeWelcome aims to foster cultural exchange and mutually beneficial relationships between travelers and hosts around the world.The BeWelcome...
Hospitality Club
Hospitality Club is a free online global community for meeting new friends and finding free accommodation while traveling. It is essentially a hospitality exchange and homestay network created in 2000 to facilitate cultural exchange and mutual understanding between people from different cultures.Members of Hospitality Club connect with each other to...
Trustroots
Trustroots is a hospitality exchange and community platform for travelers to connect with local people who want to meet up or offer their couch, spare room or garden for free, as a gift without expectations. The platform aims to build trust in the travel community and facilitate cultural exchanges between...
FairBnB
FairBnB is an online marketplace for arranging homestays and short-term lodging, similar to Airbnb. However, FairBnB has an explicit social mission to promote responsible and sustainable tourism.Some key features that set FairBnB apart from Airbnb:Listings must meet certain ethical standards around fair labor practices, environmental sustainability, and community engagement in...
