Ezylinc
Ezylinc is a customer service software that helps companies provide exceptional support across channels like email, chat, and social media. It offers features like shared team inboxes, service level agreements, custom workflows, omnichannel support, and reporting.
customer-service
omnichannel
shared-inboxes
chat
email
social-media
slas
workflows
reporting
Ezylinc: Customer Service Software
Ezylinc is a customer service software that helps companies provide exceptional support across channels like email, chat, and social media. It offers features like shared team inboxes, service level agreements, custom workflows, omnichannel support, and reporting.
What is Ezylinc?
Ezylinc is a cloud-based customer service software designed to help companies provide efficient, high-quality support across multiple channels. Some key features of Ezylinc include:
- Shared team inboxes - Agents can collaborate on customer emails from a single, unified inbox.
- Multichannel support - Support customers via email, live chat, social media, help desk portals.
- Custom workflows - Automate repetitive processes with triggers and customizable workflows.
- SLA enforcement - Ensure service level agreements are met with rule-based assignments and notifications.
- Omnichannel routing - Intelligently route inquiries to the right agents based on skills, availability, and channel.
- Reporting and analytics - Gain insights with real-time and historical reports on agent productivity, resolution times, CSAT, and more.
Overall, Ezylinc aims to help customer service teams foster customer loyalty through personalized, omnichannel customer experiences. Its automation and collaboration capabilities allow agents to efficiently manage higher inquiry volumes with flexibility.
Ezylinc Features
Features
- Shared team inboxes
- Service level agreements
- Custom workflows
- Omnichannel support
- Reporting
Pricing
- Subscription-Based
- Custom Pricing
Pros
Improves customer satisfaction
Increases agent productivity
Unified workspace
Easy to use interface
Scalable
Cons
Can be expensive for small teams
Limited native integrations
Mobile app needs improvement
Setup and configuration can be complex
Official Links
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