FeedbackSocially
FeedbackSocially is a customer feedback software that allows businesses to collect, analyze and take action on customer feedback across multiple channels. It enables users to get a better understanding of their customers through features like NPS surveys, review monitoring, in-ap
surveys
nps
reviews
analytics
FeedbackSocially: Customer Feedback Software
A customer feedback software that enables businesses to collect, analyze and take action on customer feedback across multiple channels, with features like NPS surveys, review monitoring, in-app surveys.
What is FeedbackSocially?
FeedbackSocially is a robust customer feedback software designed to help businesses collect, analyze and take action on customer feedback received across multiple channels. It includes features such as:
- NPS surveys - Send customizable Net Promoter Score surveys via email and SMS to measure customer loyalty.
- Review monitoring - Monitor online reviews from dozens of sites to understand customer sentiment.
- In-app surveys - Get feedback directly within your web or mobile app to improve user experience.
- Powerful analytics - Analyze feedback data to identify issues and opportunities.
- Integration with popular apps - Integrate with apps like Salesforce, Slack, Zendesk and more to streamline your workflow.
With FeedbackSocially, product and customer success teams can gain a deeper understanding of their customers, identify detractors early, and take relevant actions to increase customer loyalty and business growth.
It offers customized pricing plans for businesses of all sizes. They also offer a free trial so you can test out the platform.
FeedbackSocially Features
Features
- NPS surveys
- Review monitoring
- In-app surveys
- Feedback collection across multiple channels
- Feedback analysis
- Ability to take action on feedback
Pricing
- Freemium
- Subscription-Based
Pros
Collects feedback from multiple sources
Provides insights into customer satisfaction
Enables targeted follow-up actions
Integrates with popular apps and platforms
Cons
Can be complex for small businesses
Setup and configuration may require expertise
Additional costs for advanced features
May require training for staff
Official Links
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