Front Desk

Front Desk: Contact Management Software for Small Businesses

Front Desk is a contact management software designed for small businesses to organize customer interactions. It includes features like shared contacts, activity tracking, note-taking, and task assignment to help teams collaborate to deliver excellent customer service.

What is Front Desk?

Front Desk is a customer relationship management (CRM) software designed specifically for small businesses and teams that interact with customers frequently. It serves as a shared contacts database to help organize all your customer interactions in one place for improved collaboration and service.

Key features of Front Desk CRM include:

• Shared Contacts - Store all important contact details for leads and customers so anyone on your team can get a full history of interactions.
• Activity Tracking - Log calls, emails, meetings and more to capture your team's communications with contacts.
• Note Taking - Take detailed notes for each activity to document important details, discussion topics, and action items.
• Task Assignment - Assign specific follow up tasks to yourself or teammates to ensure nothing slips through the cracks.
• Custom Fields - Tailor Front Desk by creating custom fields to match your business processes for leads, companies, deals, and more.
• Email Integration - Connect inboxes to automatically track outgoing and incoming emails as activities.
• Calendar - Get an overview of scheduled calls, meetings, and tasks in the built-in calendar.
• Reports - Generate reports to analyze your team's performance and contacts database.

Front Desk stands out with its simplicity and flexibility to meet most small business CRM needs without extensive configuration or a complex interface. It offers a simple and affordable solution to help organize all your customer interactions for better collaboration and customer service.

Front Desk Features

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