Ara - Digital Receptionist
Ara is a digital receptionist software that helps businesses manage incoming calls, route them to the right people and departments, and provide callers with options via an interactive voice response system. It acts as an automated attendant and call routing system.
receptionist
call-routing
interactive-voice-response
automated-attendant
Ara: Digital Receptionist Software for Business Call Management
Ara digital receptionist software helps businesses manage incoming calls, route them to the right people and departments, and provide callers with options via an interactive voice response system.
What is Ara - Digital Receptionist?
Ara is a cloud-based digital receptionist and automated call routing software designed for small to medium-sized businesses. It replaces a human receptionist by answering, screening and directing inbound calls based on user-defined call flows and interactive voice response menus.
Key features of Ara include:
- Answering and greeting callers with a custom business greeting
- An interactive voice response (IVR) system for self-service options and call routing
- Smart call routing to extensions, groups or external numbers based on schedules and wait times
- Voicemail and voicemail-to-email messaging
- Real-time call dashboard and reporting of call volumes, wait times, missed calls etc.
- CRM integrations
- Customizable business hours, holidays and call handling settings
- Smartphone app to manage call flows and settings
Overall, Ara functions as a virtual receptionist that engages callers, gathers relevant info and routes calls intelligently based on business needs. It helps streamline the inbound call handling process for improved customer experience and agent productivity.
Ara - Digital Receptionist Features
Features
- Automated attendant
- Interactive voice response (IVR)
- Call routing
- Call forwarding
- Voicemail
- Call analytics
- Real-time dashboard
- API integration
- CRM integration
- Multiple locations support
Pricing
- Subscription-Based
Pros
Improves customer experience
Saves time routing calls
Provides call analytics
Flexible call flows
Easy to set up and use
Integrates with popular CRMs
Scalable
24/7 availability
Cons
Can be expensive for small businesses
Limited free plan
No video calls
No SMS support
Official Links
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