What is Gettick?
Gettick is a cloud-based customer support and help desk software designed for small and medium sized businesses. It enables companies to provide efficient customer service across multiple channels including email, phone, live chat, social media and more.
Key features of Gettick include:
- Email management - Automatically route and assign support emails to agents. Set up custom email addresses per department.
- Live chat - Chat with customers in real-time and see their info like location, webpage, prior history etc.
- Tickets system - Log support queries as tickets with details like priority, assignee, tags etc. for better tracking.
- Knowledge base - Create and manage an online library of support articles and resources that customers can self-serve.
- Community forum - Allow customers to post questions and engage in peer-to-peer support.
- SLA policies - Define service-level agreements with response time and resolution time metrics.
- Multiple teams - Set up different teams like sales, support, billing etc. with customizable permissions.
- Mobile apps - Agents can manage tickets and chat with customers on-the-go.
- Custom workflows - Automate repetitive processes with triggers and custom rules.
- Analytics - In-depth reports on performance by agent, team, channel etc. to optimize support.
Gettick offers different pricing plans to meet the requirements of diverse businesses. It can be a cost-effective customer support solution for companies compared to higher-priced alternatives.