Kicom

kicom is an open-source customer service platform that aims to help companies provide exceptional customer experiences. It enables users to respond rapidly to customer conversations across chat and social channels from a centralized dashboard.

Kicom alternatives ➤

What is Kicom?

kicom is an open-source customer service platform that aims to help companies provide exceptional customer experiences. It is designed for customer support teams to manage all of their conversations with customers across multiple digital channels.

Some of the key features of kicom include:

Omnichannel support - Agents can handle customer queries across popular messaging channels like WhatsApp, Facebook Messenger, Twitter, Instagram, SMS, web chat widgets etc. from a unified interface.
Smart assignment rules - Conversations can be automatically assigned to agents based on skills, availability, language etc.
Canned responses - Agents can send pre-written template messages to quickly respond to common customer queries.
Customer database - kicom stores customer profiles, conversation history and details to provide contextual support.
Reports and analytics - Supervisors can view real-time and historical support metrics to measure team performance.
Mobile apps - Agents can stay connected and respond to customers even when away through Android and iOS apps.
Open-source - kicom is open-source under the MIT license so companies can customize it to meet their unique needs.

Overall, kicom aims to help customer support teams improve productivity, enhance customer experience and scale their operations in a cost-effective manner through its omnichannel customer engagement platform.

Official Links

Official Website
www.kicomav.com

The Best Kicom Alternatives

Top Apps like Kicom

Malwarebytes Anti-Malware, Avast Free Antivirus, Clam AntiVirus, Windows Security, Kaspersky AntiVirus, AVG AntiVirus, Avira Antivirus, Bitdefender Antivirus, ClamWin, ESET NOD32 Antivirus, McAfee Labs Stinger, ClamTk, cPGuard, Free PC Manager, Pyxsoft Antimalware, VirusBarrier, cPMalScan, phpMussel are some alternatives to Kicom.

Sugggest an alternative ❐

Malwarebytes Anti-Malware

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Clam AntiVirus

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ClamTk

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Pyxsoft Antimalware

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CPMalScan

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PhpMussel

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