Kicom
kicom is an open-source customer service platform that aims to help companies provide exceptional customer experiences. It enables users to respond rapidly to customer conversations across chat and social channels from a centralized dashboard.
opensource
customer-service
social-media
chat
Kicom: Open-Source Customer Service Platform
Kicom aims to help companies provide exceptional customer experiences by enabling rapid response to customer conversations across chat and social channels from a centralized dashboard.
What is Kicom?
kicom is an open-source customer service platform that aims to help companies provide exceptional customer experiences. It is designed for customer support teams to manage all of their conversations with customers across multiple digital channels.
Some of the key features of kicom include:
- Omnichannel support - Agents can handle customer queries across popular messaging channels like WhatsApp, Facebook Messenger, Twitter, Instagram, SMS, web chat widgets etc. from a unified interface.
- Smart assignment rules - Conversations can be automatically assigned to agents based on skills, availability, language etc.
- Canned responses - Agents can send pre-written template messages to quickly respond to common customer queries.
- Customer database - kicom stores customer profiles, conversation history and details to provide contextual support.
- Reports and analytics - Supervisors can view real-time and historical support metrics to measure team performance.
- Mobile apps - Agents can stay connected and respond to customers even when away through Android and iOS apps.
- Open-source - kicom is open-source under the MIT license so companies can customize it to meet their unique needs.
Overall, kicom aims to help customer support teams improve productivity, enhance customer experience and scale their operations in a cost-effective manner through its omnichannel customer engagement platform.
Kicom Features
Features
- Centralized dashboard for managing customer conversations across chat and social channels
- Rapid response to customer inquiries
- Customizable chatbots and automation
- Detailed reporting and analytics
- Integrations with popular business tools
Pricing
- Open Source
Pros
Open-source and highly customizable
Efficient customer service management
Improved customer experience
Scalable to handle growing customer base
Cons
Requires technical expertise for setup and customization
Limited out-of-the-box functionality compared to commercial alternatives
Ongoing maintenance and updates may require dedicated resources
Official Links
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