Kicom
kicom is an open-source customer service platform that aims to help companies provide exceptional customer experiences. It enables users to respond rapidly to customer conversations across chat and social channels from a centralized dashboard.
Kicom: Open-Source Customer Service Platform
Kicom aims to help companies provide exceptional customer experiences by enabling rapid response to customer conversations across chat and social channels from a centralized dashboard.
What is Kicom?
kicom is an open-source customer service platform that aims to help companies provide exceptional customer experiences. It is designed for customer support teams to manage all of their conversations with customers across multiple digital channels.
Some of the key features of kicom include:
- Omnichannel support - Agents can handle customer queries across popular messaging channels like WhatsApp, Facebook Messenger, Twitter, Instagram, SMS, web chat widgets etc. from a unified interface.
- Smart assignment rules - Conversations can be automatically assigned to agents based on skills, availability, language etc.
- Canned responses - Agents can send pre-written template messages to quickly respond to common customer queries.
- Customer database - kicom stores customer profiles, conversation history and details to provide contextual support.
- Reports and analytics - Supervisors can view real-time and historical support metrics to measure team performance.
- Mobile apps - Agents can stay connected and respond to customers even when away through Android and iOS apps.
- Open-source - kicom is open-source under the MIT license so companies can customize it to meet their unique needs.
Overall, kicom aims to help customer support teams improve productivity, enhance customer experience and scale their operations in a cost-effective manner through its omnichannel customer engagement platform.
Kicom Features
Features
- Centralized dashboard for managing customer conversations across chat and social channels
- Rapid response to customer inquiries
- Customizable chatbots and automation
- Detailed reporting and analytics
- Integrations with popular business tools
Pricing
- Open Source
Pros
Open-source and highly customizable
Efficient customer service management
Improved customer experience
Scalable to handle growing customer base
Cons
Requires technical expertise for setup and customization
Limited out-of-the-box functionality compared to commercial alternatives
Ongoing maintenance and updates may require dedicated resources
Official Links
Reviews & Ratings
Login to ReviewThe Best Kicom Alternatives
Top Business & Commerce and Customer Service and other similar apps like Kicom
Malwarebytes Anti-Malware
Malwarebytes Anti-Malware is a leading anti-malware application that provides comprehensive protection against a wide range of threats such as malware, viruses, spyware, ransomeware, and more. It uses advanced technologies such as signature-less behavioral monitoring and anomaly detection to identify and block cyberattacks in real-time.A key benefit of Malwarebytes is that...
Avast Free Antivirus
Avast Free Antivirus is a free security software that provides essential protection for Windows devices against viruses, malware, spyware, ransomware, phishing attacks, and other cybersecurity threats. It is developed by Avast Software, one of the leading cybersecurity companies.Key features of Avast Free Antivirus include:Real-time scanning - Continuously scans files and...
Clam AntiVirus
Clam AntiVirus is a free, cross-platform and open-source antivirus software developed by Cisco. It uses signature-based detection techniques to identify and remove malware such as viruses, trojans, spyware and other threats on Windows, Mac OS X, and Linux systems.Some key features of ClamAV include:Lightweight and fast scanning engineFrequent virus database...
Windows Security
Windows Security, formerly known as Windows Defender, is the built-in anti-virus and anti-malware protection tool included in Windows 10 and Windows 11 operating systems. It provides comprehensive security features to help protect devices from various online threats.Windows Security offers real-time monitoring that works in the background to detect malware, viruses,...
Kaspersky AntiVirus
Kaspersky Anti-Virus is one of the top antivirus software on the market, offered by Kaspersky Lab based in Moscow, Russia. It has consistently achieved high scores in independent lab tests for its malware detection rates and low false positives.Key features of Kaspersky Anti-Virus include:Real-time protection against viruses, malware, spyware, ransomware...
AVG AntiVirus
AVG AntiVirus is one of the most widely used antivirus software programs designed to prevent, detect and remove malware infections from Windows PCs and Android mobile devices. It provides real-time scanning and protection to block viruses, spyware, ransomware, Trojans and other malicious threats before they can infect your device.Key features...
Avira Antivirus
Avira Free Antivirus is one of the most popular free antivirus programs available. It is made by the German cybersecurity company Avira. Key features include:Real-time scanning that detects and blocks malware before it can infect your computerScheduled scans that you can customize to run at specific times or intervalsSmall system...
Bitdefender Antivirus
Bitdefender Antivirus is one of the top-rated antivirus programs for Windows, offering robust malware protection and a minimal impact on system performance. It leverages artificial intelligence and machine learning to detect new and emerging threats. Key features include:Real-time scanning - Monitors system activity to catch malware before it executesRansomware protection...
ClamWin
ClamWin is a free, open source antivirus program for Windows. It provides comprehensive protection against viruses, malware, trojans, and other threats.ClamWin uses the highly-regarded ClamAV antivirus engine to detect threats. It offers real-time scanning to protect your system continuously. You can also run manual or scheduled scans of specific files,...
ESET NOD32 Antivirus
ESET NOD32 Antivirus is a veteran in the antivirus industry, protecting Windows devices from all types of malware since the early 2000s. It is well-regarded for its low system resource usage, not slowing down devices while providing comprehensive protection.Some key features of ESET NOD32 Antivirus include:Real-time malware scanning that monitors...
McAfee Labs Stinger
McAfee Labs Stinger is a free standalone utility from McAfee that is designed to quickly detect and remove specific viruses from Windows computers. It is not a full antivirus program, but rather a specialized virus scanner and cleaner.Some key features of Stinger include:Quick scanning and virus removal - Stinger is...
ClamTk
ClamTk is a free, open source antivirus program designed specifically for Linux systems. It serves as a graphical front-end for the ClamAV antivirus scanning engine, allowing for easy on-demand scanning and configuration of automatic updating and virus signature database updates.Some key features of ClamTk include:On-demand scanning of individual files or...
CPGuard
cPGuard is an open-source content protection and digital rights management (DRM) solution designed for protecting premium content on websites and web applications. It enables website owners to easily restrict access to certain pages, articles, documents, videos, or other content to paid members only.Some of the key features of cPGuard include:User...
Free PC Manager
Free PC Manager is a free system optimization and maintenance tool for Windows computers. It aims to help users clean up unnecessary files, speed up system performance, manage installed programs, and monitor overall system health.Key features include:Disk Cleanup - Removes temporary files, previous Windows installation files, recycle bin items and...
Pyxsoft Antimalware
Pyxsoft Antimalware is a user-friendly antivirus program designed to protect Windows computers and servers from all types of malware threats including viruses, worms, trojans, spyware, adware, ransomware, and more. It features real-time scanning that monitors system activity and files for suspicious behavior and instantly blocks potential threats before they can...
VirusBarrier
VirusBarrier is a comprehensive antivirus and anti-malware solution designed specifically for MacOS. Developed by Intego, VirusBarrier provides real-time scanning and protection to safeguard your Mac from viruses, trojans, worms, and other types of malware.Key features of VirusBarrier include:Real-time scanning of files, emails, and downloadsRegular virus definition updates to detect latest...
CPMalScan
cPMalScan is a free online malware and virus scanner that allows users to scan suspicious files, websites, and domains for threats, malware, and other malicious code. It utilizes multiple antivirus engines and threat intelligence sources to analyze files, URLs, IP addresses, and domains that are submitted to its cloud-based scanning...
PhpMussel
phpMussel is an open source PHP script designed to detect malware, viruses, trojans, and other threats within files uploaded to your web server.It works by scanning the files' signatures and metadata and comparing them against an extensive database of known threats. When a threat is detected, phpMussel can block the...
