Kizie
Kizie is an open-source customer support software designed for small businesses. It provides ticketing, live chat, and knowledge base features to help companies manage customer queries and issues effectively.
opensource
ticketing
live-chat
knowledge-base
customer-support
small-business
Kizie: Open-Source Customer Support Software
Kizie is an open-source customer support software designed for small businesses. It provides ticketing, live chat, and knowledge base features to help companies manage customer queries and issues effectively.
What is Kizie?
Kizie is an open-source customer support system designed specifically for small businesses. It provides a set of easy-to-use tools to help small teams manage customer support efficiently.
Key features of Kizie include:
- Ticketing system to manage, assign, and respond to customer support tickets
- Live chat to enable real-time conversations with customers
- Knowledge base to document solutions to common questions and issues
- Automation tools like macros and canned responses to speed up response times
- Reports and analytics providing insights into performance
- Mobile-ready responsive interface
- Custom roles and permissions for agents
- SLA management capabilities
- Multi-channel support including email and social media
Kizie is built using modern web technologies. It can be self-hosted by businesses or used as a managed cloud offering. The open-source model and community development of Kizie helps keep it inexpensive yet fully-featured for small teams.
Overall, Kizie is a great customer service software for small businesses looking for an intuitive, easy-to-use system to deliver customer support across multiple channels without spending too many resources.
Kizie Features
Features
- Ticketing system
- Live chat
- Knowledge base
- Multiple user support
- Email integration
- REST API
- Open source
Pricing
- Open Source
Pros
Free and open source
Easy to set up and use
Good basic feature set
Active development community
Cons
Limited reporting capabilities
No advanced customization options
Lacks some enterprise-level features
Official Links
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