Lagan
Lagan is a customer experience (CX) platform that helps companies manage customer support, product feedback, and user research. It provides tools for ticket management, surveys, feedback analytics, and more to improve customer satisfaction.
customer-support
feedback
analytics
surveys
Lagan: Customer Experience Platform
Lagan is a customer experience (CX) platform that helps companies manage customer support, product feedback, and user research. It provides tools for ticket management, surveys, feedback analytics, and more to improve customer satisfaction.
What is Lagan?
Lagan is a customer experience (CX) platform designed to help companies manage and improve customer interactions across support, product feedback, and user research.
Key features of Lagan include:
- Ticketing system for managing customer support requests
- Surveys and feedback collection tools
- Analytics for identifying trends and sentiment in customer feedback data
- Customer segmentation tools for targeting specific groups
- Integration capabilities with other systems like CRM, marketing automation, etc.
Lagan aims to provide a unified CX platform to gather feedback, identify improvement opportunities, engage customers, and track how changes impact customer satisfaction over time. Companies like Microsoft, Panasonic, Pearson, and others leverage Lagan to optimize their customer and user experiences.
Some benefits of using Lagan include increased customer retention, reduced support costs, faster resolution times, and the ability to identify feature requests and bugs from user feedback. With customizable workflows and automation tools, Lagan enables teams to be more efficient and productive in serving customers.
Lagan Features
Features
- Ticket management
- Knowledge base
- Surveys and feedback collection
- Analytics and reporting
- Integration with other tools
- Custom branding and workflows
- Multi-channel support
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive interface
Powerful customization options
Robust analytics and reporting
Scales to support large teams and volumes
Integrates with many other tools
Flexible pricing options
Cons
Can be complex for smaller teams
Advanced features may require developer help
Mobile app could be improved
Some limitations on free plan
Official Links
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