LibraryH3lp

LibraryH3lp

LibraryH3lp is a virtual chat reference platform designed specifically for libraries. It enables patrons to get real-time help from librarians via chat on the library website. LibraryH3lp is open source, customizable, and easy for libraries to implement and manage.
Education & Reference Library Software
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LibraryH3lp alternatives ➤

LibraryH3lp: Virtual Chat Reference Platform

Open source, customizable library chat reference platform with real-time help from librarians on the library website

What is LibraryH3lp?

LibraryH3lp is an open source virtual chat reference platform designed for libraries to provide real-time assistance to users on their websites. It enables patrons to chat one-on-one with reference librarians to get help finding resources, navigating the library website, understanding how to use library services, getting research advice, and more.

With LibraryH3lp, libraries can have a customizable chat widget easily embedded on their website. It's optimized for both desktop and mobile. The platform includes a queue system to route chats to available librarians as well as tools for tracking usage metrics and transcripts. The administration interface makes it easy for staff to monitor chat activity, update FAQs, and manage settings.

Key benefits of LibraryH3lp for libraries include improved user experience by providing quick, on-demand support right on the library's website. It also helps library staff deliver more proactive and personalized assistance. Being open source and self-hosted, LibraryH3lp is affordable, customizable to each library's needs, and keeps patron data private and secure.

Overall, LibraryH3lp provides a robust, reliable platform specifically tuned for libraries to offer convenient virtual chat reference integrated with all their other online services and resources.

LibraryH3lp Features

Features

  1. Real-time virtual chat reference
  2. Customizable chat widget
  3. Librarian and patron chat interfaces
  4. Chat transcripts and statistics
  5. SMS notifications
  6. Group chat
  7. Chatbot integration
  8. Multilingual support
  9. Mobile support
  10. Customizable triggers

Pricing

  • Open Source

Pros

Open source and free

Easy to set up and use

Improves patron service and accessibility

Fully customizable and brandable

Available 24/7 with chatbot integration

Good for small to large libraries

Cons

Can require more staffing for chat coverage

No built-in knowledgebase

Basic compared to some commercial products

Limited native mobile app

Official Links

Official Website
https://libraryh3lp.com

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