What is LibraryH3lp?
LibraryH3lp is an open source virtual chat reference platform designed for libraries to provide real-time assistance to users on their websites. It enables patrons to chat one-on-one with reference librarians to get help finding resources, navigating the library website, understanding how to use library services, getting research advice, and more.
With LibraryH3lp, libraries can have a customizable chat widget easily embedded on their website. It's optimized for both desktop and mobile. The platform includes a queue system to route chats to available librarians as well as tools for tracking usage metrics and transcripts. The administration interface makes it easy for staff to monitor chat activity, update FAQs, and manage settings.
Key benefits of LibraryH3lp for libraries include improved user experience by providing quick, on-demand support right on the library's website. It also helps library staff deliver more proactive and personalized assistance. Being open source and self-hosted, LibraryH3lp is affordable, customizable to each library's needs, and keeps patron data private and secure.
Overall, LibraryH3lp provides a robust, reliable platform specifically tuned for libraries to offer convenient virtual chat reference integrated with all their other online services and resources.