Mayday
Mayday is a customer service software that allows websites to offer live chat, email ticketing, and AI-powered self-service to their customers. It aims to provide fast, personalized support across channels.
live-chat
email-ticketing
selfservice
customer-support
Mayday: Live Chat & Customer Service Software
Mayday is a customer service software that allows websites to offer live chat, email ticketing, and AI-powered self-service to their customers. It aims to provide fast, personalized support across channels.
What is Mayday?
Mayday is a cloud-based customer service software designed for small and medium businesses. It brings all customer communication channels - live chat, help desk, AI bots, and guides - together for faster, more personalized support.
Key features of Mayday include:
- Live Chat - Chat with customers in real-time directly from your website or mobile app. See visitor info like location and page visited to provide personalized service.
- Shared Team Inbox - Never miss an email, SMS, Facebook message, or call. Respond to customers faster with a shared, organized inbox.
- Help Desk - Manage support tickets from all channels in one place. Automate workflows with custom ticket pipelines and SLAs.
- AI Bots - Automate repetitive customer requests with chatbots. Mayday bots use NLP to understand questions and provide accurate answers.
- Knowledge Base - Cut down on duplicate questions by providing self-service help guides and FAQs that solve common issues.
- CSAT Surveys - Get feedback with customizable surveys after chats and ticket resolution. Identify areas for improvement.
With its unified desktop and mobile apps, Mayday allows small teams to deliver big business-level support by unifying all customer conversations in a single pane of glass.
Mayday Features
Features
- Live chat
- Email ticketing
- AI-powered self-service
- Knowledge base
- CSAT surveys
- Chatbots
- Team inbox
- Custom branding
- Integrations
- Mobile SDK
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Omnichannel support
AI automation
Scalable
Customizable
Affordable
Cons
Can be pricey for larger teams
Third-party integrations cost extra
Limited customization in lower tiers
Official Links
Reviews & Ratings
Login to ReviewThe Best Mayday Alternatives
Top Business & Commerce and Customer Service and other similar apps like Mayday
Here are some alternatives to Mayday:
Suggest an alternative ❐
Notion Calendar
Notion Calendar is a feature-rich calendar and task management application designed for personal use as well as for teams and organizations. It seamlessly combines calendar, task list, Kanban board, and reminder functionalities into one unified platform.Some of the key features of Notion Calendar include:Interactive and customizable calendar views like day,...
Reclaim
Reclaim is a system optimization and privacy software designed to help users clean up unnecessary clutter taking up space on their computers. It features an intuitive interface that allows anyone, even non-tech-savvy users, to deeply scan their Windows PCs and safely remove gigabytes worth of junk files.Reclaim thoroughly scours hard...
Amie
Amie is an open-source virtual personal assistant software application designed to help users manage various aspects of their digital life and increase productivity. Developed by an independent team of engineers and launched in 2019, Amie includes capabilities such as calendar and email management, note taking, task lists, and contact organization.A...
HEY Calendar
HEY is an email service launched in 2020 by Basecamp, the project management and collaboration software company. It aims to provide a better, less chaotic email experience by cutting down on distractions and unnecessary emails.Some key features of HEY include:The Imbox - this contains only emails HEY deems important, reducing...
Clockwise.com
Clockwise.com is a leading time tracking and productivity platform aimed at helping teams and individuals better manage their time. The software provides the ability to automatically track time spent on tasks and projects, while giving insights into productivity through detailed analytics.Key features of Clockwise.com include:Automatic time tracking based on calendar...
