RapidSupport

RapidSupport is a help desk and customer support software that allows companies to track, prioritize, and solve customer support tickets. It provides features like ticketing, knowledge base, asset management, reporting, and more.

RapidSupport alternatives ➤

What is RapidSupport?

RapidSupport is a comprehensive customer service and help desk software solution designed for companies of all sizes. It provides a wide range of features to help support teams deliver excellent customer service and resolve issues quickly.

With RapidSupport, companies can create and manage support tickets, categorize issues, define service level agreements (SLAs), automate workflows, and track performance through insightful reports and dashboards. The software makes it easy to prioritize urgent tickets, escalate issues when needed, and meet response time targets.

Notable features of RapidSupport include:

Ticketing system to log, categorize, assign, and track issues
Knowledge base to document solutions for common problems
Asset management to track inventory and device details
Powerful search to quickly find relevant tickets and articles
Customizable workflows and business rules
SLA tracking with warnings for approaching breaches
Reporting and analytics for actionable insights
Integration with other business applications
Multi-channel support via email, live chat, social media, and more
Mobile apps to manage tickets on the go

With its robust functionality and ease of use, RapidSupport provides an excellent solution for call centers, IT teams, managed service providers, and other businesses needing to deliver 24/7 customer support across channels.

Official Links

Official Website
www.rapidsupport.net

The Best RapidSupport Alternatives

Top Apps like RapidSupport

Remmina, RealVNC Connect, UltraViewer, TeamViewer, AnyDesk, RustDesk, Chrome Remote Desktop, DWService, MeshCentral, TigerVNC, NoMachine, Remotely, RD Tabs, Soluto Superhero Center are some alternatives to RapidSupport.

Sugggest an alternative ❐

Remmina

Remmina is an open-source application for connecting to remote desktops and applications. It supports multiple protocols including RDP, VNC, NX, XDMCP, and SSH. Some key features of Remmina include:Intuitive graphical user interface with a tabbed interface allowing multiple remote connections.Supports resolution scaling, clipboard synchronization, file transfers, and SSH...

RealVNC Connect

RealVNC Connect is a popular remote desktop software that enables users to remotely access and control computers over the internet or local network. It uses the VNC (Virtual Network Computing) protocol to establish remote connections.Some key features of RealVNC Connect include:Secure remote access using encryption over SSH and...

UltraViewer

UltraViewer is a popular free remote desktop software used to access computers and servers remotely. It allows you to view and fully control remote computers as if you were sitting directly in front of them.Some key features of UltraViewer include:Works across platforms (Windows, Mac, Linux, iOS, Android)Easy...

TeamViewer

TeamViewer is a comprehensive remote desktop software used for remote access, remote support, online meetings, web conferencing, and file transfer between computers and mobile devices. It uses a very fast and secure connection across the internet to connect to multiple devices simultaneously.Some key features of TeamViewer include:Easy remote...

AnyDesk

AnyDesk is a proprietary remote desktop software developed by the German software company AnyDesk Software GmbH. It enables users to access one computer from another computer or mobile device remotely. AnyDesk is lightweight, easy to use and works across multiple operating systems.Some key features of AnyDesk include:Remote control...

RustDesk

RustDesk is an open-source, cross-platform remote desktop application that allows users to securely access other computers over the internet. Developed in Rust programming language, it places a strong emphasis on security and performance.Some key features of RustDesk include:End-to-end encryption of all communication channelsPeer-to-peer connectivity without any central servers...

Chrome Remote Desktop

Chrome Remote Desktop is a cross-platform remote access tool developed by Google. It allows users to securely access another computer or virtual machine remotely through the Chrome browser or a Chromebook.Some key features of Chrome Remote Desktop include:Easy remote access - Users can remotely connect to another PC...

DWService

DWService is an open-source data warehouse application designed to handle large volumes of data for analytics and business intelligence. It allows organizations to consolidate data from multiple sources, organize it into a unified structure, and perform complex queries and reporting.Key features of DWService include:Flexible extract, transform and load...

MeshCentral

MeshCentral is an open-source remote computer management and administration software. It provides a web-based console that allows IT administrators to monitor, manage, and provide remote support for other devices on the network including computers, servers, and IoT devices.Some key features of MeshCentral include:Remote desktop access - Remotely connect...

TigerVNC

TigerVNC is a popular open-source implementation of VNC (Virtual Network Computing), a protocol that allows remote access and control of a computer's graphical user interface. It works by transmitting the keyboard and mouse inputs from one computer to another, relaying the graphical screen updates back in the other direction.Some...

NoMachine

NoMachine is a fast and high-performance remote desktop software solution that allows users to access one computer from another computer or mobile device. It works by installing a host module on the computer you want to access, and a client module on the device you want to access it from...

Remotely

Remotely is a free and open source remote access and remote administration software. It allows users to access, control, and manage computers and servers remotely from anywhere using a simple web-based interface.Key features of Remotely include:Remote Desktop - Remotely offers full remote desktop control, allowing users to access...

RD Tabs

RD Tabs is a browser extension available for Google Chrome and Mozilla Firefox that helps manage open browser tabs. It provides a variety of useful features for organizing, saving, searching, and improving tab productivity.Key features of RD Tabs include:Tab grouping - Allows you to logically group tabs into...

Soluto Superhero Center

Soluto Superhero Center is a user-friendly cloud-based PC optimization and maintenance software designed to keep Windows computers running fast, stable, and secure.It works in the background to monitor system health, identify problems, and then take automated corrective actions to clean up unnecessary files, defragment the hard drive, close resource-heavy...