RapidSupport
RapidSupport is a help desk and customer support software that allows companies to track, prioritize, and solve customer support tickets. It provides features like ticketing, knowledge base, asset management, reporting, and more.
help-desk
ticketing
knowledge-base
asset-management
reporting
RapidSupport: Help Desk Software for Tracking & Solving Tickets
RapidSupport is a help desk and customer support software that allows companies to track, prioritize, and solve customer support tickets. It provides features like ticketing, knowledge base, asset management, reporting, and more.
What is RapidSupport?
RapidSupport is a comprehensive customer service and help desk software solution designed for companies of all sizes. It provides a wide range of features to help support teams deliver excellent customer service and resolve issues quickly.
With RapidSupport, companies can create and manage support tickets, categorize issues, define service level agreements (SLAs), automate workflows, and track performance through insightful reports and dashboards. The software makes it easy to prioritize urgent tickets, escalate issues when needed, and meet response time targets.
Notable features of RapidSupport include:
- Ticketing system to log, categorize, assign, and track issues
- Knowledge base to document solutions for common problems
- Asset management to track inventory and device details
- Powerful search to quickly find relevant tickets and articles
- Customizable workflows and business rules
- SLA tracking with warnings for approaching breaches
- Reporting and analytics for actionable insights
- Integration with other business applications
- Multi-channel support via email, live chat, social media, and more
- Mobile apps to manage tickets on the go
With its robust functionality and ease of use, RapidSupport provides an excellent solution for call centers, IT teams, managed service providers, and other businesses needing to deliver 24/7 customer support across channels.
RapidSupport Features
Features
- Ticketing system to manage customer support requests
- Knowledge base to provide self-service help to customers
- Asset management to track hardware and software
- Reporting and analytics
- Email integration
- Chat support
- Multi-channel support (email, chat, social media, etc)
Pricing
- Subscription-Based
Pros
Easy to use interface
Automation features to improve efficiency
Robust functionality for a help desk system
Affordable pricing
Good customer support
Cons
Can be complex for smaller businesses
Mobile app needs improvement
Integration with other systems can be tricky
Lacks some features of higher end help desk tools
Official Links
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