Responsly
Responsly is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messaging apps, and social media from a unified inbox. It helps streamline workflow and enhance productivity.
customer-service
conversations
productivity
workflow
Responsly: Unified Customer Service Software
Manage customer conversations across multiple channels from a single inbox, streamline workflows, and enhance productivity with Responsly's customer service software
What is Responsly?
Responsly is a cloud-based customer service software designed to help companies provide exceptional customer support across multiple channels. It brings all customer conversations from channels like email, live chat, messaging apps, and social media into one unified inbox.
Key features of Responsly include:
- Unified inbox to manage customer queries from multiple channels in one place
- Smart work assignment rules to route conversations to the right agents
- Macros and canned responses to speed up response time
- Customizable service level agreements (SLAs)
- Robust reporting and analytics
- Omnichannel integration to interact with customers seamlessly no matter the channel
- Skills-based routing to match inquiries with agents who have relevant skills/knowledge
- Conversation continuity to retain context as customers switch channels
- Team collaboration tools for agents to work together on complex issues
- Third-party integrations with CRM, helpdesk and other business software
Overall, Responsly enhances customer experience by providing personalized, contextual and continuous conversations. It increases agent productivity by reducing context switching and makes customer service operations efficient at scale.
Responsly Features
Features
- Unified inbox
- Team inbox
- Auto assignment
- Canned responses
- Conversation tagging
- SLA policies
- Real-time analytics
- Third-party integrations
- Mobile app
- Help desk
- Knowledge base
- Multilingual support
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive interface
Omnichannel support
Automation capabilities
Customizable workflows
Robust reporting
Affordable pricing
Good customer support
Cons
Can be complex for beginners
Limited native phone support
Third-party integrations cost extra
Official Links
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