Responsly
Responsly is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messaging apps, and social media from a unified inbox. It helps streamline workflow and enhance productivity.
Responsly: Unified Customer Service Software
Manage customer conversations across multiple channels from a single inbox, streamline workflows, and enhance productivity with Responsly's customer service software
What is Responsly?
Responsly is a cloud-based customer service software designed to help companies provide exceptional customer support across multiple channels. It brings all customer conversations from channels like email, live chat, messaging apps, and social media into one unified inbox.
Key features of Responsly include:
- Unified inbox to manage customer queries from multiple channels in one place
- Smart work assignment rules to route conversations to the right agents
- Macros and canned responses to speed up response time
- Customizable service level agreements (SLAs)
- Robust reporting and analytics
- Omnichannel integration to interact with customers seamlessly no matter the channel
- Skills-based routing to match inquiries with agents who have relevant skills/knowledge
- Conversation continuity to retain context as customers switch channels
- Team collaboration tools for agents to work together on complex issues
- Third-party integrations with CRM, helpdesk and other business software
Overall, Responsly enhances customer experience by providing personalized, contextual and continuous conversations. It increases agent productivity by reducing context switching and makes customer service operations efficient at scale.
Responsly Features
Features
- Unified inbox
- Team inbox
- Auto assignment
- Canned responses
- Conversation tagging
- SLA policies
- Real-time analytics
- Third-party integrations
- Mobile app
- Help desk
- Knowledge base
- Multilingual support
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive interface
Omnichannel support
Automation capabilities
Customizable workflows
Robust reporting
Affordable pricing
Good customer support
Cons
Can be complex for beginners
Limited native phone support
Third-party integrations cost extra
Official Links
Reviews & Ratings
Login to ReviewThe Best Responsly Alternatives
Top Business & Commerce and Customer Service and other similar apps like Responsly
Here are some alternatives to Responsly:
Suggest an alternative ❐
Emojot
Emojot is a free emoji keyboard application designed for Windows that makes it easy to insert emojis, GIFs, stickers, and more into everyday communication. With an extensive library of over 1900 emoji as well as regularly updated emoji packs and GIF stickers, Emojot enables users to efficiently express themselves across...
Looping
Looping is a software application designed specifically for easily creating seamless looping videos and GIFs. With an intuitive and easy-to-use interface, Looping allows anyone to take video clips and turn them into looping videos that can be shared online.After importing a video file, Looping provides helpful editing tools to set...
QuickTapSurvey
QuickTapSurvey is an intuitive online survey builder and feedback collection platform. It enables users of all skill levels to create professional-looking surveys and questionnaires in minutes with its user-friendly drag-and-drop editor. No coding is required.Key features include:Large selection of flexible question types including single/multiple choice, rating scales, image choices, and...
Sentimy
Sentimy is a cloud-based business intelligence and analytics platform focused on natural language processing (NLP) and text analysis. It ingests conversations from sources like chat logs, support tickets, surveys, review sites or social media and performs semantic analysis to deliver actionable insights.Some key capabilities of Sentimy include:Sentiment analysis - Determine...
Jobber
Jobber is a cloud-based scheduling and workflow management software designed to help businesses and facilities managers streamline routine tasks and processes. The software allows you to set up, schedule, track, and manage all your repeating jobs, tasks, and standard operating procedures (SOPs) in one centralized platform.Some key features of Jobber...
Survey-ninja
Survey Ninja is a versatile online survey and form creation software. It enables users to quickly and easily build professional, branded surveys, questionnaires, registration forms, feedback forms and more using simple drag-and-drop tools.Key features of Survey Ninja include:Intuitive drag-and-drop survey editor to create surveys in minutes without any technical skillsCustom...