SAP Conversational AI
SAP Conversational AI is an enterprise-grade conversational AI platform that allows companies to build and deploy chatbots and virtual agents. It provides NLP capabilities, dialog tools, analytics, and integrations with business systems.
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SAP Conversational AI: Enterprise-Grade Chatbot Platform
SAP Conversational AI allows companies to build and deploy chatbots and virtual agents, providing NLP capabilities, dialog tools, analytics, and integrations with business systems.
What is SAP Conversational AI?
SAP Conversational AI is an end-to-end platform for building and deploying chatbots and virtual agents for enterprise use cases. It allows companies to automate conversations across text-based channels like webchat, SMS, Facebook Messenger etc.
Key capabilities and features of SAP Conversational AI:
- Natural language processing for intent recognition, entity extraction and sentiment analysis
- Dialog tools like dialog trees, conditional logic, slot filling to build conversational flows
- Pre-built industry and function-specific content packs for common customer service use cases
- Analytics dashboard for tracking bot performance - sessions, resolutions, drops offs etc.
- Secure enterprise-grade platform with role-based access control, data encryption
- Integrations with backend systems like SAP S/4HANA, Salesforce, databases etc. for accessing business data
- Channel integrations for deploying bots on web, mobile apps, SMS, messaging platforms and more
Overall, SAP Conversational AI allows enterprises to leverage AI and conversational interfaces to automate customer-facing processes like marketing, commerce and customer service at scale.
SAP Conversational AI Features
Features
- NLP engine for intent recognition and entity extraction
- Pre-built content and templates for common use cases
- Dialog flow builder for defining conversation logic
- Integration with messaging channels like WhatsApp, Facebook Messenger, etc
- Analytics and dashboards for tracking bot performance
- Omnichannel support for consistent experience across channels
- Bot deployment on cloud or on-premise
Pricing
- Subscription-Based
Pros
Powerful NLP capabilities out of the box
Intuitive visual dialog editor
Enterprise-grade scalability and security
Prebuilt templates and content accelerators
Broad platform integrations and omnichannel support
Cons
Steep learning curve for advanced customization
Limited free tier, can get expensive for large scale usage
Less flexibility compared to open source options
Official Links
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