What is Cognigy.AI?
Cognigy.AI is a leading enterprise-level conversational artificial intelligence platform used by large companies to automate customer and employee support conversations. The Cognigy platform utilizes powerful natural language processing and machine learning algorithms to understand user intents and effectively respond to questions and requests in an intuitive, human-like manner.
Key capabilities and benefits of Cognigy.AI include:
- Omnichannel deployment options across web, mobile, and voice channels like Alexa, Facebook Messenger, SMS, etc.
- Intuitive visual conversation builder interface to map out conversation flows.
- Over 100 out-of-the-box NLP features like intent recognition, entities, sentiment analysis.
- Seamless integration with back-end databases and systems via APIs.
- Scalability to handle millions of conversations per month.
- Analytics and dashboards to monitor performance and usage.
- Enterprise security and compliance adherence.
- Low-code environment suitable for non-technical users.
- On-premise or private/public cloud deployment options.
With powerful NLP capabilities tailored for enterprise applications and easy omnichannel integration, Cognigy.AI enables companies to effectively automate customer and employee interactions at scale to reduce costs and improve satisfaction.