ServaBid
ServaBid is an online software platform for managing high volume remote staffing and virtual call center solutions. It streamlines recruiting, onboarding, scheduling, workforce management, quality assurance, analytics, and more.
staffing
recruiting
scheduling
workforce-management
call-center
quality-assurance
analytics
ServaBid: Manage Remote Staffing & Virtual Call Centers
Online software platform for high volume remote staffing and virtual call center solutions, offering recruiting, onboarding, scheduling, workforce management, quality assurance, and analytics tools.
What is ServaBid?
ServaBid is a comprehensive software solution designed specifically for companies that operate high volume remote staffing and virtual call center businesses. It provides a complete infrastructure to recruit, screen, hire, train, manage, monitor, and optimize a distributed global workforce.
Key features of ServaBid include:
- Recruiting tools to source, qualify, interview, hire and onboard new agents or employees
- Scheduling systems to manage capacity planning, forecasting, staff shifts, time-off requests
- Quality management with call recording, scoring evaluations, real-time agent feedback, coaching
- Performance tracking with hundreds of historical and real-time reporting metrics and analytics
- Tools for managing payroll, compensation plans, incentives and benefits programs
- APIs and integrations with other critical platforms
ServaBid enables companies to scale up rapidly, ensure quality and compliance, drive higher performance, and achieve significant cost reductions. It is used by many industry leaders within virtual call centers, telehealth, IT and software development, creative services and more.
ServaBid Features
Features
- Recruiting and onboarding
- Scheduling and workforce management
- Quality assurance
- Analytics
- Integration with other platforms
Pricing
- Subscription-Based
Pros
Streamlines recruiting and onboarding process
Optimizes schedules and workforce allocation
Enables quality monitoring
Provides data insights
Integrates with other systems
Cons
Can be complex for smaller teams
Requires training and setup
Quality assurance features may seem invasive
Analytics require data science skills
Integrations can add complexity
Official Links
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