Thumbtack

Thumbtack

Thumbtack is an online marketplace that connects customers with local professionals like plumbers, electricians, photographers, painters, and more. Customers describe their projects and receive customized quotes from professionals based on their job details. Professionals pay to
Thumbtack image
local-services home-services professionals contractors

Thumbtack: Online Marketplace for Local Professionals

Find local professionals like plumbers, electricians, and photographers on Thumbtack, an online marketplace where customers describe projects and receive customized quotes.

What is Thumbtack?

Thumbtack is an online marketplace platform founded in 2009 that connects customers who need to hire professionals with local service providers like plumbers, electricians, photographers, painters, wedding officiants, and more. It operates in various service categories including home, events, wellness, lessons, pet, custom, and creative services.

Customers start by describing their specific project on the Thumbtack website or mobile app. They provide details like the service needed, location, schedule, and any other requirements. Thumbtack then sends the customer's project to professionals in their area who may be interested in that type of job.

Interested professionals send customized quotes based on the customer's job details and their own pricing. Customers review the quotes and professional profiles of candidates side by side to compare options before deciding who to hire. Thumbtack offers customer support to help with the hiring process if needed.

For professionals listed on Thumbtack, there is a fee to submit quotes to customer requests, but they only pay if they get hired for that job. There are over 200,000 skilled professionals currently active on the Thumbtack platform across 1,100 service categories. Joining is free and professionals create their own profiles highlighting reviews, credentials, photos of past work, and more.

Thumbtack Features

Features

  1. Allows customers to post projects and get quotes from local professionals
  2. Large network of professionals from many service categories like home repair, events, lessons, etc
  3. Customers can review profiles and ratings of professionals before hiring
  4. Professionals can create detailed profiles showcasing their services
  5. Built-in messaging system to communicate between customers and professionals

Pricing

  • Freemium - Free for customers, paid for professionals

Pros

Makes it easy for customers to find and connect with qualified local professionals

Free for customers to post projects and get quotes

Wide selection of service professionals to choose from

Helps professionals get new customers and projects

Cons

Professionals have to pay to bid on projects

Customers may get an overwhelming number of bids to sift through

Hard for new professionals to stand out with limited reviews/profile


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