What is Service.com?

Service.com is a robust field service management software designed to streamline field service operations for small and midsize businesses. It provides an end-to-end solution to manage every aspect of the field service workflow, from receiving customer requests through dispatching technicians to billing and invoicing.

Key capabilities include:

• Work order management - Create, schedule, dispatch, track, and close work orders with customizable templates and automation trigger rules.
• Resource management - Assign technicians based on skills, availability, and proximity. Maintain a central database of equipment, locations, customers, and service history.
• Scheduling and dispatch - Use real-time analytics to automatically schedule service calls efficiently. Dispatch technicians via mobile app with turn-by-turn directions.
• Mobility - Technicians can access schedules, customer info, and capture signatures, photos, and notes from mobile devices offline.
• Payment processing - Send electronic invoices and take credit card payments immediately upon service completion.
• Customer portal - Allow customers to track technicians in real-time, schedule appointments 24/7, and view invoices.
• Reporting and analytics - Get insightful reports to identify top-performing technicians, most profitable customers, areas for process improvements, and more.

With automation, mobility, and business insights built into a user-friendly platform, Service.com aims to simplify field service operations and drive revenue for small and midsize service businesses.

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