Sherbit
Sherbit is a cloud-based customer service software designed for small businesses. It provides omni-channel support, knowledge base, community forums, and analytics. Key features include shared inbox, service level agreements, ticket management automation.
cloudbased
customer-service
small-business
omnichannel-support
knowledge-base
community-forums
analytics
shared-inbox
service-level-agreements
ticket-management
automation
Sherbit: Cloud-Based Customer Service Software for Small Businesses
Discover Sherbit's all-in-one customer service solution with omni-channel support, knowledge base, community forums, and analytics, plus shared inbox, SLAs, and ticket management automation.
What is Sherbit?
Sherbit is a cloud-based customer service and help desk software designed specifically for small businesses. It allows companies to provide omni-channel customer support across multiple channels like email, phone, chat, social media from a unified interface.
Key features of Sherbit include:
- Shared team inbox - All customer conversations from multiple channels come into one place.
- Service level agreements (SLAs) - Set due times fortickets and alerts for breach risk.
- Ticket management - Automated rule-based ticket assignment, tagging, prioritization.
- Community forums - Allows customers to find answers from existing threads.
- Knowledge base - Frequently asked questions and articles for self-service.
- Performance analytics - Reports on customer satisfaction, agent performance.
Sherbit integrates well with popular business systems like Shopify, WordPress, Intercom etc through Zapier. It comes with native mobile apps as well allowing agents to work from anywhere. With its intuitive interface, collaboration features and automation capabilties, Sherbit provides an affordable customer service software for small teams.
Sherbit Features
Features
- Shared inbox
- Knowledge base
- Community forums
- Analytics
- Omni-channel support
- Service level agreements
- Ticket management automation
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Affordable pricing
Good for small businesses
Multiple support channels
Automation features
Cons
Limited customization
No phone support
Light on advanced reporting
Can be slow at times
Official Links
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