SightCall

SightCall: Video Customer Engagement Platform

SightCall is a video customer engagement platform that enables companies to integrate live video chat into their websites and apps to connect with customers face-to-face. It offers features like real-time sharing of documents, screen sharing, drawing tools, and more to provide personalized online assistance.

What is SightCall?

SightCall is a customer engagement platform that enables businesses to connect with customers through live, face-to-face video calls from any device. The software seamlessly integrates video assistance into websites, mobile apps, and contact centers to boost customer satisfaction.

Key features of SightCall include:

• Real-time video - Agents can see customers face-to-face over high quality HD video for personalized conversations.
• Screen sharing - Both agents and customers can share their screens to guide one another through processes.
• Document sharing - Upload documents, annotate in real-time, and share back and forth.
• AI powered tools - Smart Camera automatically focuses on objects for enhanced collaboration, with AR tools coming soon.
• Omnichannel options - Offer video support across web, mobile, and existing contact center solutions.
• Analytics - Track key metrics like session times, NPS scores, issue resolution rates.

With SightCall, businesses can increase customer engagement, retention, revenue, and operational efficiency with convenient video interactions. Industries like insurance, banking, telecom, retail, healthcare, and more leverage SightCall's secure platform to provide on-demand visual assistance worldwide.

SightCall Features

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