Support Details
Support Details: Customer Service Software
A customer service software that tracks support tickets, conversations, and knowledge base articles, featuring ticket management, SLAs, automation rules, and analytics.
What is Support Details?
Support Details is a cloud-based customer service and help desk software designed for small to large businesses. It enables companies to track, prioritize, and solve customer support tickets from multiple channels in one system.
With Support Details, companies can create and organize support tickets submitted via email, social media, live chat, feedback forms, etc. Automatic ticket rules can route and assign tickets to the right agents. Agents can communicate with customers via a shared inbox and add internal notes to tickets.
Other key features include:
- SLA policies and reminders to ensure timely ticket resolution
- Macros to insert canned responses for faster replies
- Custom fields and tags for advanced ticket management
- Customer satisfaction surveys to measure agent performance
- Analytics and reports on ticket volumes, response times, resolutions, etc.
- Native integrations with popular apps like Shopify, Zendesk, Intercom
Support Details aims to streamline customer service workflows for higher efficiency and customer satisfaction. Its intuitive interface and automation capabilities help agents resolve more tickets faster. The software is known for reliable uptime and stellar customer support.
Support Details Features
Features
- Ticket management
- SLA tracking
- Automation rules
- Analytics and reporting
- Knowledge base
- Conversation tracking
- Integrations with other tools
Pricing
- Subscription-Based
Pros
Cons
Official Links
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