TENIOS Cloud-PBX & ACD
TENIOS Cloud-PBX & ACD
A cloud-based phone system and automatic call distribution service for businesses, featuring auto-attendants, call routing, voicemail, call analytics, and CRM integrations.
What is TENIOS Cloud-PBX & ACD?
TENIOS Cloud-PBX & ACD is a cloud-based business phone system and call center software solution. It offers a feature-rich hosted PBX with unlimited calling, auto attendants for professional greetings, advanced call routing and distribution tools, voicemail, mobile apps, status indicators, call analytics, and integrations with popular CRM and help desk platforms.
As a cloud-based system, TENIOS Cloud-PBX & ACD does not require any on-premise hardware installation or maintenance. The phone system is managed through a user-friendly web-based administrative dashboard. Businesses can customize call flows, manage multi-level auto attendants, set up ring groups, IVRs, voicemail boxes, and advanced routing rules.
ACD tools provide customizable call distribution algorithms based on agent availability, wait time, geography, skills, and other parameters. Supervisor views give managers real-time visibility and historical reporting for call volumes, abandon rates, length of calls, and other KPIs. Overall, TENIOS Cloud-PBX & ACD combines enterprise-grade capabilities with easy scalability to support omni-channel customer engagement.
TENIOS Cloud-PBX & ACD Features
Features
- Cloud-based PBX system
- Auto attendants
- Call routing
- Voicemail
- Call analytics
- CRM integrations
Pricing
- Subscription-Based
Pros
Cons
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